Home, Hope and Healing has created another full-time position in our scheduling department for a Client Scheduling Representative at our Smithfield office! Are you looking for a rewarding job where your contributions are valued, and you make a positive difference in the lives of our clients and families? Home, Hope, & Healing (HHH) may be the right fit for you!

Primary responsibilities:

Ensures positive customer service and accurate, thorough, and timely communication in all interactions with clients/their families and HHH professional and paraprofessional staff.

Coordinates client scheduling to ensure optimized home health care delivery and alignment of scheduled care with authorization for payment.

Creates schedules for client care considering client/family needs and situation, feedback from clinical managers, location, as well as clinical team member skills, personalities, and interests.

Engages in problem solving in collaboration with the care team and managers.

Rotates after-hours On Call phone coverage.

Education & Experience Requirements: Customer service in health care experience is preferred. Familiarity with the home healthcare field/Personal Support Services a plus. AS degree or a combination of education and work experience in an office setting is preferred.

Other Job Requirements:

The ideal candidate will have good communication and listening skills with the ability to professionally answer questions or handle concerns from clients, families, staff, and outside organizations.

Ability to prioritize work and meet deadlines.

Attention to detail, problem solving, and follow-through are critical elements of this job.

Must be reliable with a strong work ethic, have excellent customer service skills, and respect for client/patient confidentiality and privacy.

Good computer skills: ability to enter data and log information into computerized databases; ability to use MS Word, MS Excel, and MS Outlook

Excellent benefits include:

Paid Time Off accrual for vacation and sick time off; paid Holidays

401(k) retirement plan with up to a 4% employer match that is 100% vested

Employer-paid $20,000 Life & AD&D Insurance with EAP (employee assistance program)

Dental and Vision Insurance

Health Insurance with a generous employer contribution towards the premium for employees and their dependents on the plan, and $2,000 employer contribution towards the deductible (HRA – Health Reimbursement Arrangement); HSA (Health Savings Account) available for those on the high-deductible plan

Flexible Spending Accounts (medical, limited-purpose medical, and dependent care)

Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc.

Free RestoreResilience digital program supporting employee health by encouraging healthy habits for mental, emotional, and physical wellbeing

Apply on our website, www.homehopeandhealing.com. Under the Careers tab, select the job, complete pre-screen questions, click “Submit Application” then follow the prompts to finish applying. To learn more please call 207-250-0636.

EOE