Home Repair Coordinator

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Jefferson East

Home Repair Coordinator

Detroit, MI
Full Time
Paid
  • Responsibilities

    About the Position

    Jefferson East is seeking a Home Repair Coordinator to help Detroit residents stay safe, comfortable, and secure where they live. Reporting to the Director of Resilient Homes, this role involves managing applications for all JEI home repair programs—including Energy Efficiency Assistance (DTE) , Detroit Home Repair Fund (DHRF), Decarbonization Program, Weatherization Home Energy (WHE), and MSHDA MI Neighborhood (MIN).

    You’ll be the first point of contact for residents, guiding them through each program’s requirements, steps, and benefits so they can make informed decisions about fixing their homes and saving energy. You’ll also verify if clients qualify by checking that they have active utility accounts, home ownership, and no foreclosure risks or overdue property taxes.

    At Jefferson East, we prioritize fostering resilient individuals and vibrant neighborhoods. By the end of 2026, we aim to support 200 households in Detroit, helping families stay in their homes and raising energy efficiency, safety, and quality of life. This position offers a chance to make a meaningful difference in your neighborhood and help residents flourish.

    Position Duties & Responsibilities

    • Verify client eligibility and manage intakes for all JEI home repair programs, including EEA, DHR, Decarbonization, WHE, and MSHDA MIN.
    • Partnering with Housing Support Coordinator to process Homeowner Property Exemption applications.
    • Educate residents on program options, requirements, processes, and benefits.
    • Serve as the primary point of contact for residents throughout the intake and repair process.
    • Coordinate with customers and contractors to support scheduling, repair readiness, and in-house inspections.
    • Ensure effective communication among all parties, including contractors, residents, and program staff.
    • Collaborate with the Housing Counselor to provide energy case management before and after installations.
    • Maintain accurate documentation and tracking in accordance with program guidelines.
    • Work with the Program Director to develop home repair plans that deploy JEI resources and leverage additional home repair programs.
    • Participate in the full home repair process, from client intake and home visits to project completion and invoice submission.
    • Keep customer files complete and up to date, ensuring all required documents and records are properly stored.
    • Regularly update intake and tracking systems to support reporting and program compliance.
    • Prepare routine reports on intake, eligibility, inspections, and project progress. Track applications and follow up with residents to collect missing documents and prevent delays

    ** Our Ideal Candidate**

    Build Relationships: You develop trust quickly and connect with various stakeholders by understanding their needs and circumstances.

    Initiative: You confidently identify priorities and address issues independently without oversight.

    Organization & Attention to Detail: You manage multiple projects efficiently and keep track of details.

    Follow-Up: You maintain a reliable system to track assignments and consistently ensure tasks are completed on time.

    Sound Judgment: You apply policies thoughtfully and make informed decisions, even with limited information. Trustworthy: You safeguard all homeowner information with strict confidentiality.

    ** Education & Experience**

    • Bachelor’s degree or equivalent work experience. Associate degree considered with relevant experience.
    • Minimum 2 to 3 years of experience in community development, home repair or construction and energy efficiency
    • Experience successfully engaging with resident populations, especially individuals and families experiencing financial challenges.

    ** Minimum & Preferred Qualifications**

    Minimum Qualifications

    • Knowledgeable about housing challenges in urban areas.
    • Skilled in carpentry, plumbing, HVAC, and electrical work.
    • Experienced in hiring and managing subcontractors.
    • Familiar with housing inspections, assessments, and scope reviews.
    • Strong project management; can balance priorities and meet deadlines.
    • Self-motivated and able to work independently in fast-paced settings.
    • Field experience.
    • Flexible schedule, including some evenings and Saturdays.
    • Understands federal compliance guidelines.
    • Proficient with MS Office and GSuite for Nonprofits.
    • Able to learn partner databases like Salesforce CRM, ProntoForms, True Context, ETO, SDP, and OIT.

    Preferred Qualifications

    • Knowledge of existing home repair programs (EEA, MSHDA MIN, DHRF, Weatherization, Renew Detroit, etc.).
    • Understanding of the city of Detroit and the needs of its residents.

    ** Compensation & Benefits**

    • $52,000–$55,000 salary
    • Benefits include a 4% 401(k) match, healthcare, vision, dental, and long-term disability coverage.
    • Enjoy a flexible work environment and generously paid time off.

    Note: This job announcement will stay posted until the position is filled.