Floor Coverings International is the #1 mobile flooring company in North America. With over 150 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 350,000+ customers give us an average of 4.7 star rating.

A Customer Engagement Specialist with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Customer Engagement Specialist will allow for more estimates to be written, and assist with marketing efforts.

Job Details & Perks:

No experience required

Paid training provided

Part-time

Key Responsibilities:

Marketing & Customer Relations

Create and implement a social media marketing campaign

Promptly and properly schedule all leads to appointments for sales team.

Follow up on open proposals as needed.

Support and participate in home shows.

Support local marketing efforts as needed.

Keep show room and office organized and presentable.

Assist in development, management & delivery of local marketing tactics.

Resolve customer conflicts.

Continuous Improvement

Attend weekly meeting with Franchise Owner at scheduled time.

Submit GS&R Prep form weekly via email.

Work weekly and monthly to meet goals.

Be available to attend training seminars at owner’s discretion.

Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

Strong communication skills, particularly over the phone.

Organized, detail oriented, and able to multi-task.

Able to work independently without supervision.