Benefits:

401(k) matching

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Customer Service Representative / Dispatcher

Part-Time | Monday-Friday | Day Shift (opportunity to grow into full-time)

We are looking for an experienced, highly organized Customer Service Representative / Dispatcher to join our team. In this role, you will coordinate service requests, dispatch technicians, and deliver exceptional customer service in a fast-paced office environment.

What We're Looking For

Positive, professional attitude

Excellent communication and customer service skills

Strong organizational and problem-solving abilities

Ability to multitask and stay organized

Self-motivated and able to work independently

Team-oriented mindset

Requirements

High School Diploma or equivalent (some college preferred)

Previous CSR, dispatching, scheduling, or office administration experience required

Strong computer skills and ability to learn new software quickly

Experience with Service Titan is a plus

Must be able to pass a background check and drug screen

Key Responsibilities

Answer incoming calls and respond to customer inquiries professionally and efficiently

Schedule and dispatch service technicians based on customer needs and technician availability

Monitor service requests and ensure timely completion

Provide customers with clear status updates and resolve issues promptly

Maintain accurate records of service calls, dispatch logs, and customer interactions

Utilize Service Titan software to manage work orders and documentation

Handle emergency and urgent requests with urgency and care

Collaborate with the team to continuously improve operations and customer satisfaction

Why You'll Love Working With Us

W-2 Employee

Paid Time Off

Holiday Pay

Nights and Weekends Off

Predictable Schedule

Supportive Team Environment

Apply today and become part of the Mr. Handyman family!

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.