The Home Healthcare Office Manager is responsible for overseeing the daily administrative operations of the agency. This role ensures efficient office management, regulatory compliance, staff coordination, and high-quality client service. The Office Manager serves as a key link between caregivers, clients, and leadership while supporting business growth and operational excellence. Key Responsibilities

Office Operations & Administration

Manage day-to-day office functions, including scheduling, communication, and workflow coordination

Maintain organized client and employee records in compliance with state and federal regulations

Oversee office supplies, equipment, and vendor relationships

Ensure smooth onboarding processes for new clients and employees

Staff Coordination & Support

Assist with recruiting, hiring, and onboarding caregivers and administrative staff

Coordinate staff schedules and ensure proper coverage for client care needs

Act as a point of contact for employee questions, concerns, and performance issues

Support training initiatives and ensure staff compliance with required certifications

Client Services

Serve as a primary contact for clients and families, ensuring satisfaction and quality care

Assist with client intake, assessments, and service plan coordination

Address and resolve client concerns in a timely and professional manner

Compliance & Documentation

Ensure compliance with state regulations, Medicaid/Medicare (if applicable), and company policies

Maintain accurate documentation for audits, licensing, and accreditation requirements

Assist in policy implementation and updates as needed

Billing & Financial Support

Support payroll processing, timesheet verification, and billing procedures

Work with accounting or billing departments to ensure accurate invoicing and reimbursements

Monitor budgets and assist with financial reporting as needed

Business Development Support

Assist in marketing efforts, community outreach, and referral source development

Help identify opportunities for growth and improved service delivery Qualifications

Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field (preferred, not required)

Minimum 2–3 years of administrative or office management experience (healthcare preferred)

Strong knowledge of home healthcare operations and regulations (preferred)

Excellent organizational, leadership, and communication skills

Proficiency in Microsoft Office and healthcare management software

Ability to multitask, prioritize, and work in a fast-paced environment

Key Skills & Competencies

Leadership & team management

Problem-solving and decision-making

Attention to detail and compliance awareness

Customer service excellence

Time management and organizational skills Work Environment

Office-based with occasional field interaction

Fast-paced, team-oriented healthcare setting

How to Apply

Submit your resume and cover letter to: toppriorityhomecare@outlook.com

Top Priority Homecare is an equal opportunity employer committed to providing compassionate, high-quality care to our community.