The Night Auditor is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, from check-in to checkout and efficient balancing of the day’s transactions of the entire hotel. This employee will be responsible for registration, checkout, and cashiering, as well as reconciling and posting daily revenue activity. The Night Auditor is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

Greet and welcome guests upon arrival. Register guests in Reservations/PMS and follow proper check-in procedures.

Thank guests with genuine appreciation and be aware of guests’ needs; assist in providing a pleasant experience.

Maintain proper operations of the phone and ensure that all performance standards are being met

Responds quickly to guest requests in a friendly manner. Follows up with guest to ensure satisfaction.

Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.

Display “single acts of kindness” that go above and beyond for our guests to help achieve positive guest scores and ratings.

Maintain an understanding of hotel history, services, facility information, and rates and packages.

Follow all department credit /refund policies, including brand guarantee if applicable.

Responsible for the collection of monies for services rendered during a guest stay including posting and balancing charges and settlements for rooms and other outlets if applicable.

Must maintain proper files, and resetting systems for the next day’s operations.

Reconcile and complete all daily front desk work.

Ensure credit card system reconciles to daily transaction lists.

Run A/R Reports and provide next day reports for departments

Reconcile and audit completed paper flow for all hotel revenue sources including the front desk, banquets and other outlets within the hotel.

Properly close all PMS and Point of Sale systems daily, generate and maintain appropriate audit reports and reset all systems to the following day.

Develop and maintain positive working relationships with others and support team to reach goals.

Inform General Manager or Front Office Manager of any problems that need immediate attention and/or action to allow proper function of shift.

For Limited Service Properties this position may be responsible for setting up breakfast items as follows:

Ensure juice machine is on and operational.

Turn on Chaffers, check water levels

Turn on oven to 325 at designated starting time

Refresh infused water and stock water station

Fully stock coffee station

Requirements

High School Degree or Equivalent.

Minimum of 1 year experience in a front office role

Basic Accounting and Bookkeeping Experience

Ability to work on PMS software.

Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Must possess basic computer skills

CPR certified preferred.