Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Field customer complaints when necessary • Connect with the housekeeping department to ensure guest accommodations are ready • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • High school graduate, GED recipient, or equivalent • Has experience answering telephone calls and troubleshooting stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $12 hourly

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