We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Mitigate customer complaints as needed • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • High school graduate, GED recipient, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $15 - $16 hourly

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