Job Description

HOME CARE PROVIDERS, A DIVISION OF A PREMIER INTEGRATED HOME HEALTHCARE SERVICES COMPANY IN SOUTHERN CALIFORNIA, IS LOOKING FOR A HIGHLY MOTIVATED AND TALENTED INDIVIDUAL TO JOIN THE TEAM AS A SCHEDULING COORDINATOR, HEADQUARTERED IN ORANGE COUNTY, HOME CARE PROVIDERS IS A RAPIDLY GROWING COMPANY THAT PROVIDES WORLD-CLASS PRIVATE DUTY HOME CARE SERVICES TO SENIORS THROUGHOUT SOUTHERN CALIFORNIA.

JOB TITLE: Scheduling Coordinator

LOCATION: Brea, Ca.

POSITION AVAILABLE: Immediately

CLASSIFICATION: Full time, nonexempt, benefited position.

RESPONSIBILITIES

Customer Service

1. Take incoming calls and resolve appropriate client concerns professionally
2. Establishes and maintains professional relationships with clients, paying careful attention to client preferences and needs
3. Perform general office management tasks such as; ordering office supplies, update databases for business management

Schedule Management/Staffing

1. Develop caregiver work schedules by allocating employees in shifts and positions
2. Effectively resolves issues with a positive, professional demeanor finding solutions using clear processes and protocols
3. Prepare and submit reports on staffing operations
4. Ability to juggle multiple projects with superb accuracy
5. Coordinate with private and business clients to intake new contracts
6. Share on-call duties as assigned
7. Maintain good communication with field employees, document appropriate information in employee records; transfer relevant information to HR or nursing
8. Coordinate with SN to schedule timely RCOC assessments with client families

Administrative/Department Support

1. Enter data of new clients into online software accurately, communicate to internal and external staff accordingly
2. Assist with preparation of letters, memos, reports, thank you cards, etc
3. Scan completed RN assessments and physician orders into computer
4. Distribute care plans to client physicians for signatures and medical provider for updated information on the client
5. Keep track of nursing equipment sign in and sign out; restock supplies as needed
6. Coordinate with President on future marketing events; order marketing materials as needed
7. Assist payroll department as needed; call field staff for hours
8. Assist the nursing department as needed; participate in SN meetings, distribute information, etc

KNOWLEDGE, SKILLS, AND ABILITIES

1. Excellent written and verbal communication skills including the ability to speak in public
2. Ability to organize thoughts and present them clearly
3. Must be self-motivated and able to work without direct supervision
4. Proficient in Microsoft Office and other basic business programs for general business use, including the preparation of marketing related materials and presentations
5. Customer service oriented and skilled in customer conflict resolution techniques
6. Position requires automobile travel within designated geographical areas
7. Valid driver's license, reliable transportation, and willingness to travel

JOB QUALIFICATIONS

1. High school diploma/GED
2. Bilingual English/Spanish is required
3. Proficient in Microsoft Excel
4. 1-2 years of administrative support experience in a high-volume business environment
5. Exceptional customer service skills
6. Experience in healthcare environment a plus
7. Must be able to work Monday-Friday 8:00 am 4:00 pm and have reliable transportation to work
8. Can handle sensitive information with the highest degree of integrity and confidentiality
9. Ability to write, speak and interact clearly and professionally

PHYSICAL AND MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.