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Tech Support Specialist

HomeTown Ticketing, Inc.

Tech Support Specialist

Columbus, OH
Full Time
Paid
  • Responsibilities

    TECH SUPPORT SPECIALIST 

    DESCRIPTION

    The Tech Support Specialist will work on troubleshooting, resolving, and documenting technical errors and issues with our proprietary product(s). Additionally, in this role the individual would assist and contribute to the product development and improving process by handling assigned tasks, and contributing to insights into new features and improvements.

     

    RESPONSIBILITIES

    • Provide technical support for HomeTown Ticketing’s product(s) and its underlying technologies.

    • Assist with all stages of the product development process. Including: designing, building, and testing of product(s) and new features.

    • Support the in-house documentation review, ledged review and modify paperwork on customer or internal requested changes by coordinating and providing timeline, issues tracking and progress communication.

    • Review and contribute to notes and documentation.

    • Troubleshoot technical issues as needed. When necessary either escalate or collaborate to resolve issues.

    • Suggest and contribute to overall product improvements and new features to align with customer and/or internal needs or improve product’s efficiency.

    • Perform any other duties, responsibilities, or tasks as assigned.

    • Troubleshoot customer or internal change requests, including thoroughly documenting what process users were using when they encountered the error, researching possible causes, and reviewing likely contributors.

    REQUIREMENTS

    • Bachelor’s degree in a related field preferred.
    • 1+ years of similar experience preferred, but not required.
    • Strong technical and analytical skills.
    • Excellent verbal and nonverbal communication skills.
    • Ability, interest, and willingness to learn new technologies and coding languages as needed.
    • Knowledge or experience with the following is a big plus: Java, HTML, XML/XSL, PHP or other programming languages, and Database technologies (SQL, RDBMS).