TECH SUPPORT SPECIALIST
DESCRIPTION
The Tech Support Specialist will work on troubleshooting, resolving, and documenting technical errors and issues with our proprietary product(s). Additionally, in this role the individual would assist and contribute to the product development and improving process by handling assigned tasks, and contributing to insights into new features and improvements.
RESPONSIBILITIES
Provide technical support for HomeTown Ticketing’s product(s) and its underlying technologies.
Assist with all stages of the product development process. Including: designing, building, and testing of product(s) and new features.
Support the in-house documentation review, ledged review and modify paperwork on customer or internal requested changes by coordinating and providing timeline, issues tracking and progress communication.
Review and contribute to notes and documentation.
Troubleshoot technical issues as needed. When necessary either escalate or collaborate to resolve issues.
Suggest and contribute to overall product improvements and new features to align with customer and/or internal needs or improve product’s efficiency.
Perform any other duties, responsibilities, or tasks as assigned.
Troubleshoot customer or internal change requests, including thoroughly documenting what process users were using when they encountered the error, researching possible causes, and reviewing likely contributors.
REQUIREMENTS