Service Coordinator
Job Description
Nature of the Job: The Service Coordinator is responsible for the hiring, matching and scheduling of caregivers with clients and maintenance of key operational processes and ensuring thorough and complete knowledge of codes and regulations as required by the State of Texas.
Scope of position : Reports to the CEO. This is a salaried position.
Knowledge and Skills Required : The appointed Service Coordinator for the agency must meet the following qualifications:
1. Ability to use and learn scheduling software.
2. Self-starter who is energetic, upbeat, organized, passionate about our services and willing to do whatever it takes to get a job done.
3. Strong interpersonal skills including good oral and written communication skills with the ability to work effectively with a wide range of constituencies in a diverse community.
4. Must always display a professional and mature demeanor.
5. Participate and foster an environment where we are supported by a team committed to providing the highest level of care.
6. Possess excellent problem-solving techniques and abilities.
7. Software experience with Microsoft suite of software.
8. Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency.
9. Able to organize large amounts of information and take appropriate action.
10. Recruit Caregivers on an as needed basis.
11. Able to fill-in as a caregiver for open schedules should an emergency exist.
Knowledge and Skills Preferred:
1. Able to provide knowledgeable input on policy decisions.
2. Able to assess caregiver’s skills, personalities, and interests sufficiently to provide assign best client/caregiver matches.
3. Ability to read and understand individual care plans for each client and ensure their appropriate needs are communicated to all team members. Identify if changes to the care plan are necessary and communicate that with the Operations Manager and potential lead caregivers on the case.
4. Able to display creativity through brainstorming in emergency situations. Handle situations with minimal assistance.
5. Thorough knowledge of the caregiver’s responsibilities.
6. Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required.
Major Responsibilities :
1. Matching client schedules with compatible caregivers – Shifts covered with previous caregivers that have worked on the cases first. Client/Caregiver match is always paramount in both skill levels and personality traits.
2. Immediately and effectively communicate any caregiver insufficiencies and report to Operations Manager, if necessary, to address issues and determine if a replacement is needed.
3. Assure that the schedule is current and up to date at any given time – all shifts are covered at least 2 weeks out. All open schedules, cancellations, new schedules, and schedule changes are covered prior to leaving the office each day.
4. Ensure immediate communication with caregivers is timely & thorough for new assignments & existing schedules.
5. Communicate effectively and professionally with clients and caregivers, as well as the other office personnel as appropriate.
6. Maintain and minimize caregiver overtime by adjusting schedules as needed.
7. Build & oversee BUCA (Back-Up Care) opportunities and assess potential caregivers that would be appropriate for BUCA cases.
8. Assist with answering office phone assisting callers with agency information, including In Take calls.
9. Enter all travel time into schedules for caregivers.
10. Recording and reviewing daily journals in client and caregiver files.
11. Review and approve all timesheets daily to encourage proper caregiver adherence as well as ease of payroll prep.
12. Maintain company goals and individual quarterly goals.
13. Lead new hire orientation process. Work Operations Manager to offer new hire(s) hours at orientation.
14. Coordinate with Operations Manager on specific caregiver needs for hiring, vacancies/open shifts. Participate in forecast meetings related to new opportunities, staffing recommendations with Office staff.
15. Know the criteria specified for a caregiver, since the position may require filling in for the caregiver for open schedules.
16. Support and assist other office staff as needed and if time permits.
17. Cross train with other departments for general back up duties as needed.
18. Participate in on call responsibilities assisting when emergencies arise.
19. Answering the phone, text, and email in a timely manner.
20. Schedule any necessary skills training for caregivers as identified.
21. Responsible for improving or maintaining the assigned metrics and reporting on them weekly.
22. Expense management suggestions.
23. Maintain confidentiality of agency, client, and employee matters
24. Understand and participate in Emergency Preparedness training and policies to implement at any given time.
25. Any other duty requested to maintain the operations of the business.
26. Record and review daily journals in client and caregiver files.
Physical Qualifications :
1. Able to work an average of 40+ hours per week
2. Able to bend, climb, stoop and stand an average of 5 hours per day
3. Able to lift 20-30 pounds
4. Able to use tools necessary for the job
5. Able to communicate effectively
Company Description
In 1980, Homewatch CareGivers established its mission to preserve dignity, protect
independence, and provide peace of mind to our clients and their loved ones by providing
exceptional home care. By delivering high-quality caregiver services, Homewatch CareGivers
helps improve the quality of life for those in our communities as well as provide meaningful
employment opportunities. We offer employees a strong family-oriented culture and
professional, accredited training that addresses relevant health and wellness issues. Homewatch
CareGivers welcomes individuals into our family who are eager to continually learn in order to
best serve customers’ evolving needs, and who demonstrate the passion for connecting people
to the quality services they deserve.
In 1980, Homewatch CareGivers established its mission to preserve dignity, protect\r\nindependence, and provide peace of mind to our clients and their loved ones by providing\r\nexceptional home care. By delivering high-quality caregiver services, Homewatch CareGivers\r\nhelps improve the quality of life for those in our communities as well as provide meaningful\r\nemployment opportunities. We offer employees a strong family-oriented culture and\r\nprofessional, accredited training that addresses relevant health and wellness issues. Homewatch\r\nCareGivers welcomes individuals into our family who are eager to continually learn in order to\r\nbest serve customers’ evolving needs, and who demonstrate the passion for connecting people\r\nto the quality services they deserve.