Reside in Pasco or North Pinellas to apply with Customer Service & Sales Experience

Visiting Angels is the fastest growing, most reputable, non-medical homecare service in the state. Our purpose is to provide alternatives for Clients who wish to remain at home, need assistance in Assisted Living Facilities, Independent Living Facilities, Hospitals and Rehabilitation Centers. We are very passionate about upholding our excellent reputation with the most dedicated, experienced staff.

The Client Coordinator is expected to perform a variety of duties that include the coordination of scheduling services for Clients through Caregivers in a high paced environment. The Coordinator is responsible for working with Clients and Caregivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Most of the job responsibility is performed by phone and computer.

Incentive Rewards are offered for Market Performance.

Primary Responsibilities :

Reflect the values of Visiting Angels Franchise by Answer incoming calls in a friendly, professional and knowledgeable manner

Create and maintain accurate Client and Caregiver schedules with an emphasis on creating strong relationship matches that build on ongoing relationships between Client, Client's Family & Caregiver

Monitor, maintain, and log all Client and Caregiver activity utilizing the software system

Follow up with all client and Caregiver issues to ensure their problems are resolved.

Enter and maintain accurate client and Caregiver records in the software system.

Increase client loyalty to Visiting Angels by utilizing proper communication skills and follow up to better meet current Client needs

Interview, maintain and retain the right level of Caregivers on the Registry to meet Client needs, ensuring the highest level of compassionate, caring and experienced caregiver talent based on application and Voice of the Clients & Families

Follow up on Caregiver and Client issues to ensure resolution - Be able to handle difficult scenarios with recommended, positive outcomes

Recognize and capture opportunities to increase service hours to enhance and/or increase quality care

Monitor Caregiver Documentation to ensure 100% compliance to meet AHCA guidelines.

Maintain regular, dependable attendance at the office to execute daily job responsibilities

Demonstrate open and effective communication with Teammates, Caregivers, Clients and Family Members

Adhere to all company policies, procedures and business ethics codes

Qualifications and Skills

Ability to manage deadlines, multiple client priorities

Sales Experience by Phone

Phone Etiquette - Be able to demonstrate strong phone skills, build relationships by phone and handle multiple incoming & outgoing calls in high paced daily environment

Scheduling - Minimum of 2 years experience

Customer Service - Minimum of 3-5 years experience

Healthcare - Examples include Social Work, CNA/LPN, Nursing, Hospital / Facilities Administration

Reside in either Pasco or North Pinellas County

Full Time