Key Responsibilities

Scheduling & Client Care Coordination

• Maintain fulfillment of authorized client service hours monthly
• Proactively fill open shifts and minimize lost or unbooked hours
• Ensure all schedule changes, gaps, and outcomes are clearly documented in real time

Communication & Responsiveness

• Serve as a primary point of contact for caregiver scheduling needs
• Respond promptly to service changes, call-offs, and urgent coverage needs
• Maintain clear, professional communication with clients, caregivers, and internal team members
• Ensure all deadlines and assignments are acknowledged and confirmed via email

Documentation & Compliance

• Maintain accurate, timely call logs and scheduling documentation to support compliance and audits
• Assist with maintaining up-to-date employee files and audit readiness

Patient & Caregiver Engagement

• Conduct periodic check-ins with clients and caregivers to ensure satisfaction and quality of care
• Support a positive, solution-oriented experience for both clients and staff

Projects & Operational Support

• Assist with training coordination, onboarding sessions, and compliance tracking
• Support implementation of new systems, processes, or tools
• Participate in community events, workshops, or outreach efforts as needed

Qualifications

• Experience in home care, healthcare operations, scheduling, or care coordination preferred
• Strong organizational and time management skills with attention to detail
• Ability to multitask and problem-solve in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with scheduling systems, EMR/CRM platforms, and Microsoft Office
• Dependable, responsive, and able to meet deadlines consistently
• Valid driver’s license and ability to travel locally if needed

Why Join Trusted Hands Senior Care?

• Be part of a dynamic and growing home care organization
• Work in a role that blends operations, people, and purpose
• Make a direct impact on seniors, families, and caregivers
• Opportunities for growth, leadership exposure, and community involvement