Job summary

The Homeowner Eligibility Specialist plays a critical role in Milwaukee Habitat's mission to provide affordable housing solutions by reviewing and processing homeownership applications and documentation. The Homeowner Eligibility Specialist is responsible for maintaining communication with the applicant throughout the review, which includes explaining program guidelines to candidates, requesting additional documentation when needed, following up on application status, etc.

Key Responsibilities:

• Review of homeownership applications and supporting documentation.
• Verify program guidelines are met based on income, employment history, credit, and assets.
• Represent MHFH at community meetings, partner events/fairs for recruitment to help maintain the pipeline of applicants.

Required Qualifications:

• High school diploma or GED.
• Valid driver’s license with a clean driving record.
• Capable of reading and analyzing credit reports.
• Excellent written and verbal communication skills.
• Knowledge of Fair Housing laws.
• Strong communication skills: ability to deliver difficult or sensitive information with clarity, empathy, and professionalism.

Preferred Qualifications:

• Proficiency in Microsoft Office Suite & Google Workspace
• Familiarity with CRM software: Salesforce
• Expertise in credit, debt, and financial management, including budgeting/savings strategies
• Experience calculating debt-to-income ratios

Benefits

• Health, Vision, Dental Insurance
• Life & Disability Insurance
• Employee Assistance Program
• 401k + employer 3% match
• Generous paid time off + 10 paid holidays
• Employee Discount at Milwaukee’s ReStores
• Employee referral program

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Affirmative Action/Equal Opportunity Employer

Milwaukee Habitat for Humanity affirms its social and legal commitment to promote an atmosphere and environment that recognizes the principle and practice of equal employment opportunity. Milwaukee Habitat for Humanity does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability, sexual orientation, status with regards to public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law.