Homeward Bound’s Supportive Services for Veteran Families (SSVF) Program provides short-term financial assistance for housing and case management support to veteran households experiencing homelessness in Buncombe County. The program’s temporary financial assistance assists with move-in costs and can also provide short-term rental and/or utility assistance. The program offers resources and services that are tailored to the unique needs of the household. We follow the Housing First model, which means clients are not required to meet preconditions (sobriety, engagement in treatment, income, etc.) in order to receive housing or services, as long as we can safely work with them. We work with vulnerable people, many of whom have experienced trauma and have mental illness and substance use disorders. The Outreach Specialist works directly with the Outreach Program Manager to connect with veterans who are experiencing homelessness in the community or staying in various shelters. The Outreach Specialist will be responsible for regularly conducting outreach at various campsites throughout the community as well as consistent hours at the AHOPE day center to connect with clients there. The Outreach Specialist will also complete paperwork with these veterans and compile pre-screening and enrollment packets to present clients for case conferencing at our weekly coordinated assessment meeting with other veteran providers. The Outreach Specialist will also collaborate with these providers to enroll clients that are referred to us through coordinated entry as well. Are you looking for a rewarding career opportunity with a company that values its employees and offers an attractive benefits package? Look no further! Join our team at Homeward Bound and take advantage of our comprehensive benefits offerings designed to support your health, well-being, and work-life balance. Benefits Offered: • Health Insurance: We care about your health, which is why we provide a robust health insurance plan. The company covers the premium for the standard plan, and employees have the option to choose from buy-up options for enhanced coverage. • Dental Insurance: Your dental health matters to us, and we offer comprehensive dental insurance with coverage paid by the employer. • Annual Self-Care Fund: Take care of yourself! Each year, you'll receive a self-care fund of $200, which you can use for wellness activities, gym memberships, or anything that promotes your well-being. • Paid Holidays: We believe in work-life balance and provide 14 paid holidays to give you time to celebrate and relax with your loved ones. • Vacation: Enjoy your time off with 4 weeks of paid vacation each year. We understand the importance of rest and encourage you to take the time you need to recharge. • Sick Time: Your health is essential, and we offer 96 hours of sick time in your first year to ensure you have the support you need when facing health-related challenges. • Life Insurance: Your loved ones' security is important, and we provide life insurance coverage equivalent to your annual salary, paid by the employer. • 401(k) with Match: Secure your financial future with our 401(k) plan, and take advantage of the company match to help you save for retirement. • Vision Insurance: We've got your vision covered with our vision insurance plan, ensuring you have access to regular eye care. • Short-Term Disability: In the event of a short-term disability, you can rely on our disability insurance to help you during your recovery. • Accident Insurance: Accidents happen, and we offer accident insurance coverage to assist you in unforeseen circumstances. • Cancer Policy: Your health is our priority, and we provide additional coverage through a cancer policy to support you in challenging times. • Remote Work: We understand the value of work-life balance and offer one optional remote work day each week, allowing you to work from the comfort of your home. • Work Cell Phone: Stay connected with a work cell phone provided by the company, enabling smooth communication and collaboration. Responsibilities: Return, screen, and answer phone calls in a professional manner Take care of email management duties and update contact lists when necessary - including writing, proofreading, and sending emails Coordinate calendar management tasks such as scheduling meetings, rescheduling, and confirming meetings Make travel arrangements, handle logistics, and take care of accommodations as needed Implement simple website updates such as FAQs on Wordpress sites, blogs, or other platforms and coordinate posts on social media accounts • Maintain appropriate boundaries with veterans at all times to ensure their safety and yours • Communicate with SSVF program staff to provide information regarding mental health, housing barriers, behavior patterns, etc. that the Outreach Specialist observes during intakes • Outreach to very low-income individuals and families. Conduct outreach in coordination with other HB programs and community service providers • Assist those who are camping or are living in uninhabitable situations who may qualify for services • Build relationships with those individuals with the goal of assisting them in obtaining permanent housing • Engage in crisis intervention strategies with program participants when appropriate • Assist with maintenance of program databases and end-of-the-month process and maintain a separate computer database of outreach and intake client contacts • Assist in the development of positive working relationships with other agencies serving the homeless • Collect required intake documentation and data for accurate assessment and intake of very low-income individuals and families and program evaluation • Assess program participants in completing program intake forms • Must be able to lift 50 lbs. • Be an effective mediator and advocate for all clients • Attend weekly team meetings and other specified meetings/trainings as required • Operate proficiently a personal computer, fax machine, printer, and copier • Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies, and the community Qualifications: Exemplary time-management, customer service, organization, and communication skills, both written and verbal, are imperative Computer proficiency (intermediate), especially MS Office (Word, Excel, Powerpoint) is essential Previous experience (1-2 years) as an executive assistant, administrative assistant, personal assistant, or office assistant is required Productive in a home office/ virtual office environment with a reliable internet connection and proficiency with remote or cloud-based tools such as instant messaging, Skype, Zoom, and Google Suite is needed Produce consistent, high-quality work with little to no supervision on a variety of projects • Bachelor's level education in Social Work or a related field with equivalent experience in the field • Experience in homeless services or related fields • Ability to be empathetic and to speak comfortably with individuals from all walks of life • Excellent de-escalation and crisis intervention/management skills • Review eligibility and assessment documentation and provide consultation, ensuring compliance with funding requirements as well as policies and procedures • Ensure all documentation is completed in a timely manner including data entry into HMIS • Work with each client to guide and develop person-centered plans (PCP) to set goals aimed at reducing harm • Understanding of and commitment to Homeward Bound’s mission and philosophy of service delivery • Prior experience with people experiencing homelessness and/or people with behavioral health needs is a plus Compensation: $42,500

• Maintain appropriate boundaries with veterans at all times to ensure their safety and yours • Communicate with SSVF program staff to provide information regarding mental health, housing barriers, behavior patterns, etc. that the Outreach Specialist observes during intakes • Outreach to very low-income individuals and families. Conduct outreach in coordination with other HB programs and community service providers • Assist those who are camping or are living in uninhabitable situations who may qualify for services • Build relationships with those individuals with the goal of assisting them in obtaining permanent housing • Engage in crisis intervention strategies with program participants when appropriate • Assist with maintenance of program databases and end-of-the-month process and maintain a separate computer database of outreach and intake client contacts • Assist in the development of positive working relationships with other agencies serving the homeless • Collect required intake documentation and data for accurate assessment and intake of very low-income individuals and families and program evaluation • Assess program participants in completing program intake forms • Must be able to lift 50 lbs. • Be an effective mediator and advocate for all clients • Attend weekly team meetings and other specified meetings/trainings as required • Operate proficiently a personal computer, fax machine, printer, and copier • Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies, and the community