The Care Manager position has combined responsibility for client experience and caregiver utilization. This is a management position requiring strong oral and written skills and the ability to work independently. In a “pod” based atmosphere, Care Managers will connect caregivers with clients to optimize quality of care. The Care Manager will be the landing spot for client care concerns and caregiver scheduling responsibilities. Managing labor costs and minimizing overtime usage will be critical to the success of this position. Partnership with the Human Resources team will be necessary to adjust for changing headcount needs within the pod. The Care Manager will report to the Vice President of Client Services.

This is a part time position with the potential to evolve into a full-time roll based on growth and successful client/caregiver management. This position will require quality assurance visits completed where the client is located or virtually depending on environment. The successful candidate must be able to work remotely as needed. Experience with Zoom, or similar virtual communication platforms is preferred.

Administrative Functions:

Responsible for managing portfolio consisting of designated number of client hours

Manages life cycle of client care including short, medium, and long-term cases

Constant communication with clients, caregivers, peers, and partners

This job will require answering of the phones - appropriate phone etiquette is essential

Documentation for both client and caregiver requiring adept writing skills

Caregiver Management Functions:

· Matches clients with caregivers based on client needs, caregiver skills and personality

· Must provide care for high acuity cases and strive to maintain 100% fill rate

· Identify recognition and corrective action opportunities to provide to HR manager

Client Functions/Adhere to the client experience:

· Intake calls

· Perform evaluation for new clients

· Follow introduction process

· Establish and implement Plan of Care for each client

· Create and adhere to Quality Assurance schedule aligned with VPCS expectations

Operational Functions

· Manage client/caregiver connection with HR partnership

· Identify change in hours within pod and understand mitigating factors

· Manage increase in hours and submit request for increase caregiver capacity to HR

· LTC Insurance Management

Homewatch CareGivers provides care for a variety of client needs in Southeast Michigan. With offices in Novi and Ann Arbor, they serve Livingston, Oakland, Washtenaw, and Wayne counties. Homewatch CareGivers has been in business serving the community since 2008.