Knowledge, Skills, and Abilities Required

Experience in geriatrics a must.

Conveys professionalism with Homewatch CareGivers clients, their families and referral sources

Must maintain skills and learning on an ongoing basis, as well as adhering to Homewatch CareGivers, local, state and federal policies

Ability to generate reports and explain the Key Performance Metrics of the reports

Has background in managing others

Must be able to function with minimal supervision, multi-task, problem solve and make decisions on a timely basis

Software experience with Word, Excel and other applications

Must pass all background screenings with satisfactory results

Major Responsibilities

The Client / Caregiver Coordinator is responsible for:

Initial contact with caregiver applicants, telephone interviews, appointment setting for interview

Completing the interview for potential caregiver hires and setting up the necessary requirements

Assisting with orientation of potential caregiver hires

Follow up on necessary ongoing requirements for caregivers

Assisting with answering phones

Assisting in training of caregivers as needed for specific clients

Participates in ongoing training for caregivers

Assisting with coordination of services, including tracking of client activities in relation to care plan.

Assisting with client intakes including assessment / evaluations before service

Answering questions related to non-medical needs that may arise

On call responsibilities as assigned

Any other duty requested to maintain the operations of the business

Physical Qualifications:

Able to work an average of 20-40 hours per week

Able to bend, climb, stoop, and stand an average of 5 hours per day

Able to lift 20-30 pounds

Able to use tools necessary for job

Able to communicate effectively