RoleThe Office Manager assumes responsibility for the day-to-day operation, works closely with, and is the direct employee of the agency. The Office Manager is also responsible for the initial phone consultation and intake of potential clients, providing initial information about the agency to the client, scheduling caregiver engagements, matching prospective clients with the appropriate caregiver, as well as some outside sales support.Scope of PositionReports to the owner and/or governing bodyKnowledge, Skills, and Abilities Required1. Minimum of 1-2 years supervisory or administrative experience preferably with in-home care2. Excellent interpersonal and communication skills--oral, conversational, telephonic, and written3. Software experience with Word, Excel, and other applications4. Able to use and/or learn scheduling software5. Thorough knowledge of the caregiver’s responsibilities6. Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency7. Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations required8. Possess excellent problem-solving techniques and abilities9. Knowledgeable of the statutory and administrative rules of the state’s regulatory bodies, to ensure compliance within the agency10. Able to read and understand large numbers of caregiver reports11. Able to assess caregivers’ skills, personalities, and interests sufficiently to provide input on good client/caregiver matches12. Able to read and understand personal care plans for clients and assure their appropriate discharge13. Able to communicate effectively with caregivers, as well as the Director, and other management personnel as appropriate.14. Communicate in clear, concise language to direct agency staff and activities15. Must pass all background screening with satisfactory resultsMajor ResponsibilitiesThe Office Manager assists with the management of client services, provides supervision and helps to schedule appointments between clients and caregivers, and is responsible for:1. Answering office phone2. Matching client schedules with compatible caregivers3. Assuring that the schedule is current and up to date at any given time4. Office and clerical activities as directed5. Input of information into computer systems6. Support and participate in the hiring process of new employees7. Support and assist other office staff as needed8. Ordering supplies, typing letters, preparing postcards/packages, and completing mailings9. Coordinates services/products such as lifestyle products, remote care technology, durable medical equipment, handyman, and others as directed by supervisor and as appropriate policies and procedure compliance10. Evaluate and sign up for Business Development opportunities when authorized to do so11. Maintaining professional relationships with all referral sources, including but not limited to the following: hospitals, independent living facilities, assisted living facilities, sub-acute rehabilitation facilities, skilled nursing facilities, skilled home health care agencies, hospice providers, and physicians/nurse practitioners12. Representing the agency and its services in a professional, competent and responsive manner13. Working effectively with other agency management and staff14. Maintaining standards of high quality customer serviceCalifornia Specific Requirements1. Be registered on the California Department of Social Services (CDSS) Guardian background check system located at https://guardian.dss.ca.gov/Applicant/2. Be fingerprinted and submit to CDSS through Livescan3. Successfully clear a backrground check (submit Criminal Record Statement)4. Possess a valid form of Identification (i.e. California Driver’s Licenese)5. Possess a Tuberculosis Clerance (no more than 90 days old) or if positive for TB, possess a chest x-ray indicating that they are free of TB6. Complete the ongoing training requirement of 5 hours per yearPhysical Qualifications1. Able to work an average of 20-40 hours per week.2. Able to bend, climb, stoop, and stand an average of 5 hours per day.3. Able to communicate effectively.COMPANY OVERVIEWIn 1980, Homewatch CareGivers established its mission to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. By delivering high-quality caregiver services, Homewatch CareGivers helps improve the quality of life for those in our communities as well as provide meaningful employment opportunities. We offer employees a strong family-oriented culture and professional, accredited training that addresses relevant health and wellness issues. Homewatch CareGivers welcomes individuals into our family who are eager to continually learn in order to best serve customers’ evolving needs, and who demonstrate the passion for connecting people to the quality services they deserve.For more information about the company and our services, please visit our website: www.homewatchcaregivers.com

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.