Homewatch Caregivers is seeking a caring and compassionate Scheduling Coordinator to join its growing team. This is a full-time position with an anticipated pay range of $18-$21 per hour depending on experience.
As a Scheduling Coordinator, you will be responsible for overseeing office functions. You will be scheduling staff, managing phone calls, demonstrating amazing customer service, assisting in recruiting and hiring caregivers, and responding to client needs. We are looking for someone that possesses strong administrative skills and is willing and able to wear many hats and go the extra mile. Our ideal candidate will help manage the office, perform scheduling, and lead recruiting and staffing functions. Responsibilities may include but are not limited to:
Office Administration
Answer office phone and providing great customer service
Develop and maintain the schedules of the company’s caregiver employees (55-75 employees) using an online scheduling system
Manage staff calls-outs by finding appropriate coverage for a 24/7 business environment
Complete data entry into computer programs used in office
Office and clerical activities as directed
Support activities for marketing as directed
Billing/Accounting
Invoicing
Payroll
Process payments
Uploads to QuickBooks and proprietary software
Customer Care
Match client schedules with the appropriate caregivers
Conduct phone consultations and intake calls of potential clients
Ensure caregivers provide high-level of care to our customers
Find ways to "wow" our customers
Human Resources
Resolve caregiver and client grievances and complaints
Help build morale, loyalty, and buy-in
Recruit, interview, screen, and orient new hires
Post ads to various online resources (i.e. Craigslist, LinkedIn, Indeed, etc.)
Develop and execute talent search strategies, including active sourcing from online platforms, social media, and competitors and by attending networking events
Expand community relationships and maintain contacts with home care training schools, nursing programs, placement agencies, social service agencies, and ROP programs to promote our company
Maintain and manage employee and customer files
Complete reference checks for potential new hires
Complete all new hire paperwork and oversee compliance issues
Oversee employee birthday and anniversary celebrations
Assist in creation of monthly newsletters and Social Media efforts
May assist in some marketing efforts as well
Applicants must be able to pass background screening with satisfactory results. Be open to rotating on-call phone responsibilities. Office phones are forwarded to an employee's cellular phone during evenings and weekends but there are typically not more than 1-2 calls each day that occur outside of regular hours. Our on-call phone rotation will be shared between three office employees so probably two evenings per week. Candidate will work a full-time schedule. Must be proficient in Word, Excel, and other Microsoft applications as well as a moderate email load.
Prior Home Care experience is preferred. Experience with setting up and maintaining VA/Pace/Scan programs, long term care insurance administration, and other home care billing programs is helpful. Experience staffing and scheduling at least 40+ employees is a must (using scheduling software).
Company will provide cellular phone and computer along with vacation and sick days. Please note: We do not currently have a health insurance program but are looking to add one next year. Definite advancement opportunities for the right individual as we are a growing company.