Homewatch Caregivers is seeking an experienced Operations Leader to join its growing team. This will be a full-time salaried position. We are looking for someone that can join our team and immediately make an impact as a leader in developing caregivers, ensuring customer satisfaction and making sure office functions (recruiting, onboarding, admin tasks, etc.) run smoothly. Emphasis will be on Operations Management but there will be opportunities to participate in Community Outreach as well. We are looking for a leader with aspirations that has the potential to be a General Manager in the future. Anticipated salary is $55-$60K per year plus potential bonus program later in year.
As an Operations Manager, you will oversee many key functions of a growing two-territory home care office located in Yorba Linda, CA. Our office serves North Orange County and parts of LA County and the Inland Empire. You will be part of a four person management team. You will be responsible for managing 50-70 caregivers, caregiver training, orientations, onboarding, customer service, payroll and billing. You will co-manage a scheduling coordinator, and be involved in the Quality Assurance process and marketing efforts.
We are looking for someone that possesses strong leadership, organizational, and administrative skills and is willing and able to wear many hats and go the extra mile. Positive attitude, energy and fit are all very important as we really value our overall team chemistry and family approach. Responsibilities may include but are not limited to:
Office Administration
Answer office phones and provide great customer service
Oversee and assist in development and maintenance of our caregiver master schedule using an online scheduling system
Assist in managing staff calls-outs by finding appropriate coverage for a 24/7 business environment
Complete data entry into computer programs used in office
Office and clerical activities as directed
Actively involved in activities for marketing and networking
Billing/Accounting
Invoicing
Payroll
Process payments
Uploads to QuickBooks and proprietary software
Customer Care
Conduct phone consultations and intake calls of potential clients
Ensure caregivers provide high-level of care to our customers
Find ways to "wow" our customers
Respond to emergencies and issues that come up
Participate in quality assurance audit process
Human Resources
Resolve caregiver and client grievances and complaints
Help build morale, loyalty, and buy-in
Recruit, interview, screen, and conduct orientations for new hires
Post ads to various online resources (i.e. Craigslist, LinkedIn, Indeed, etc.)
Develop and execute talent search strategies, including active sourcing from online platforms, social media, and competitors and by attending networking events
Expand community relationships and maintain contacts with home care training schools, nursing programs, placement agencies, social service agencies, and ROP programs to promote our company
Maintain and manage employee and customer files
Complete reference checks for potential new hires
Complete all new hire paperwork and oversee compliance issues
Oversee employee birthday and anniversary celebrations
Assist in creation of monthly newsletter
Applicants must be able to pass background screening with satisfactory results. Be open to rotating on-call phone responsibilities (2-3 days a week). Office phones are forwarded to an employee's cellular phone during evenings and weekends but there are typically not more than a few calls each day that occur outside of regular hours. Our on-call phone rotation will be shared between three office employees. Candidate will work a full-time schedule Monday thru Friday (typically 8am-5pm with some flexibility). We may consider at least one work from home day per week as well. Must be proficient in Word, Excel, and other Microsoft applications as well as a moderate email and call load. Experience with social media and home care marketing a plus.
Prior Home Care management experience is strongly preferred. Experience setting up and working with VA programs, county programs , and long term care insurance carriers is helpful. Experience managing, staffing, and scheduling at least 40-60 field-based employees is a must (using scheduling software).
Company will provide cellular phone and computer along with vacation and sick days. Please note: We do not currently have a health insurance program but are looking to add one in the next year. Definite advancement opportunities for the right individual as we are a growing company.