Homewatch Caregivers is seeking a caring and compassionate Scheduling/Operations Coordinator (Scheduling, Compliance and File Management, Management for Caregivers, Assisting with Recruiting/Interviewing, Training, etc.) to join its growing team in Yorba Linda. The anticipated pay range is up to $55K-$65K annually depending on experience.

As a Scheduling/Operations Coordinator, you will be responsible for overseeing all office functions related to scheduling, onboarding, recruiting, training, compliance, and general administrative tasks. You will be scheduling up to 70 mostly part-time employees throughout the week in our AlayaCare system. You will also assist our recruiter with hiring and training new caregivers, overseeing and updating employee files and daily timecards, managing phone calls, demonstrating amazing customer service, and responding to client needs. We are looking for someone that possesses strong administrative skills and is willing and able to wear many hats and go the extra mile. Responsibilities may include but are not limited to:

Office Administration

Answer office phone and provide great customer service

Develop and maintain the schedules of the company’s caregiver employees (55-70 employees) using an online scheduling system (AlayaCare)

Manage staff calls-outs by finding appropriate coverage

Complete data entry into computer programs used in the office

Office and clerical activities as directed

Support activities for marketing as directed

Billing/Accounting

Invoicing

Payroll

Process payments

Customer Care

Match client schedules with the appropriate caregivers

Conduct phone consultations and intake calls of potential clients

Ensure caregivers provide a high level of care to our customers

Find ways to "wow" our customers

Human Resources

Help build morale, loyalty, and buy-in

Interview, screen, train, and orient new hires

Maintain and manage employee and customer files

Complete reference checks for potential new hires

Complete all new hire paperwork and oversee compliance issues

Oversee employee birthday and anniversary celebrations

Assist in the creation of monthly newsletters

Applicants must be able to pass background screening with satisfactory results. The candidate will work a full-time schedule. Must be proficient in Word, Excel, and other Microsoft applications as well as a moderate email load.

Prior Home Care experience is strongly preferred. Experience with VA programs, long-term care insurance, and other home care billing programs is helpful. Experience staffing and scheduling at least 30-50 employees is a must (using scheduling software).

The company will provide cellular phones and computers along with vacation and sick days. Please note: We do not currently have a health insurance program but are looking to add one next year. Definite advancement opportunities for the right individual as we are a growing company.

<p><em>This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.</em></p>