Homewatch Caregivers is seeking a caring and compassionate Operations Manager (Scheduling, Recruiting, Interviewing, Staff Management, and Financials) to join its growing team. Anticipated salary is up to $55,000 annually depending on experience.

As an Operations Manager, you (and a direct report administrative assistant) will oversee all office, staffing, scheduling, and administrative functions of a 24/7 home care business. You will be hiring and training new Home Care Aides, scheduling staff (40-70 field-based aides), managing phone calls, demonstrating amazing customer service, and responding to our client needs. We are looking for someone that possesses strong leadership, organizational, and administrative skills and is willing and able to wear many hats and go the extra mile. Responsibilities may include but are not limited to:

Office Administration

Answer office phone and providing great customer service

Develop and maintain the schedules of the company’s field-based employees (over 60 employees) using an online scheduling system

Manage staff calls-outs by finding appropriate coverage for a 24/7 business environment

Complete data entry into computer programs used in office

Office and clerical activities as directed

Support activities for marketing

Billing/Accounting

Invoicing

Payroll

Process payments

Uploads to QuickBooks and proprietary software

Customer Care

Match client schedules with the appropriate Home Care Aides/Caregivers

Conduct phone consultations and intake calls of potential clients

Ensure caregivers provide high-level of care to our customers

Find ways to "wow" our customers

Human Resources

Resolve caregiver and client grievances and complaints

Help build morale, loyalty, and buy-in

Recruit, interview, screen, and conduct orientations for new hires

Post ads to various online resources (i.e. Craigslist, LinkedIn, Indeed, etc.)

Develop and execute talent search strategies, including active sourcing from online platforms, social media, and competitors and by attending networking events

Expand community relationships and maintain contacts with home care training schools, nursing programs, placement agencies, social service agencies, and ROP programs to promote our company

Maintain and manage employee and customer files

Complete reference checks for potential new hires

Complete all new hire paperwork and oversee compliance issues

Oversee employee birthday and anniversary celebration

Other Tasks

Assist in creation of monthly newsletter and social media efforts

Meeting and assisting existing and potential clients

Assisting with marketing efforts

Participating in community and networking events

Applicants must be able to pass background screening with satisfactory results. Be open to rotating on-call phone responsibilities (2-3 days a week). Our on-call phone rotation will be shared between three office employees. Candidate will work a full-time schedule Monday thru Friday (typically 8:30am-5pm with some flexibility). Must be proficient in Word, Excel, and other Microsoft applications as well as a moderate email and call load.

Prior Home Care or similar experience is strongly preferred. Experience with VA, Regional Center, PACE and other health programs is helpful. Experience staffing and scheduling at least 40-50 field-based employees is a must (using scheduling software).

Company will provide cellular phone and computer along with vacation and sick days. Please note: We do not currently have a health insurance program but are looking to add one next year. Definite advancement opportunities for the right individual as we are a growing company.