Under general supervision, the Complimentary Food & Beverage Host is responsible for maintaining a clean and welcoming environment, ensuring that our guests enjoy the complimentary food and beverage offerings at the hotel, which include a Suite Start breakfast every morning, and an Evening Social Monday-Thursday. The Host serves food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner in order to support the smooth operation of the Homewood Suites Charlotte/Ayrsley. Opportunities available for both breakfast and reception shifts.

ESSENTIAL DUTIES AND RESPONSIBILITES

Duties include but are not limited to:

Greets guests with a warm, friendly smile. Serves guests in an attentive, courteous, and efficient manner.

Clears tables during and following service.

Maintains a thorough knowledge of food offerings.

Remains up to date on amenities and offerings, both at the hotel and within the surrounding area.

Ensures serving area and table set-ups are complete, with an eye towards presentation.

Performs various side duties as assigned.

Maintains proper condition and cleanliness of dining areas and servicing equipment.

Performs opening and closing procedures and side-work duties during shift. Ensures completion of F&B checklist activities during each shift.

Ensures that utensils, plates, and dining supplies are kept stocked, tidy and clean.

Breaks down trays of soiled dishes and utensils to be cleaned according to established standards.

Knows the location of fire extinguishers and knows how to use them. Is committed to maintaining safety standards for both guests and staff.

Communicates thoroughly with fellow teammates and leadership throughout shift.

Ensures overall guest satisfaction.

Attends all scheduled employee meetings and brings suggestions for improvement.

Performs other duties as required within the scope of responsibility.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or equivalent GED preferred. A minimum of one (1) year of experience serving, preferably in a hotel setting preferred but not required. Outgoing personality, positive attitude and strong communication skills a must.

License/Certification: Must possess or be able to obtain any/all locally required licenses/certifications that relate to the job being performed such as training in local legislation regarding alcohol permits and rules. A valid driver’s license is preferred.

Language Skills: Ability to exercise excellent communication, organization, time management and listening skills. Fluency in a second language is an advantage.

Mathematical Skills: Possess basic math skills and have the ability to handle money and operate a cash register.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Constant standing with some walking. Duties are generally performed in an indoor setting and the employee will be using a computer at times. Varying schedule to include evenings, holidays and extended hours as business dictates. The employee is frequently exposed to changing temperatures (72-110 degrees F), slippery floors, bacteria in foods, noise (moderate to loud), and vibrations. This position will be working with Food and Beverage hazardous cleaning chemicals.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.