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Parts Counter Sales Associate

Honda Kawasaki KTM of Modesto

Parts Counter Sales Associate

Modesto, CA
Full Time
  • Responsibilities

    Job Summary

    The Parts Counter Sales Associate is responsible for assisting internal and external customers with inquiries, orders, and purchases of parts and accessories for motorcycle and powersports products. They are also responsible for helping to maintain the parts department, retail sale floor, and displays to meet or exceed the dealerships standards. As with all positions within our dealership, a Parts Counter Sales Associate is expected to be committed to excellent customer service, uphold the highest ethical standards, and work cooperatively with all departments.

    Essential Functions

    A. Customer Service

    1. Interact with customers on the telephone, face-to-face, or via computer

    2. Greet all customers in a courteous manner

    3. Treat customers fairly, with dignity and honesty

    4. Listen attentively to the customers’ needs

    5. Recommend products appropriately

    6. Look up and order parts using parts manuals (hard copy and electronic)

    7. Provide quotes and other information to customers

    8. Advise customers on the use of products or services

    9. Explain technical product information to customers

    10. Know the location of parts within the dealership

    11. Fill customer orders from stock

    12. Place customer orders when requested items are out of stock

    13. Seek parts from other dealers or outside suppliers when needed

    14. Process cores, warranties, and new return merchandise as required at a point of sale.

    15. Process sales transactions accurately and promptly

    16. Record all sales and/or customer transactions that occur according to dealership procedures

    17. Use a cash register to collect payments and return proper change

    18. Follow prescribed cash, credit, and check processing procedures of the dealership

    19. Examine returned parts for defects, and exchange defective parts or refund money.

    20. Interface with service technicians and ensure their parts and accessories needs are met

    21. Use and operate a computer and multiple computer programs

    22. Use the telephone system appropriately

    B. Environment

    1. Maintain a clean, orderly, and efficient parts and accessories environment

    2. Mark and store parts in stockrooms, display areas, and/or retail area according to prearranged systems

    3. Assists in maintaining the retail sales floor and displays to meet or exceed the dealership’s standards

    4. Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area

    5. Re-stock the parts department and retail floor inventory

    6. Use dealership equipment and resources safely and proficiently

    7. Follow all safety guidelines for the department and the dealership

    8. Follow up on shortages and expedite by reporting to Parts Manager

    9. Assist Key Account Manager as needed

    C. General Responsibilities

    1. Stay abreast of new trends and techniques pertaining to motorcycle and powersports parts.

    2. Ensure that adequate internal controls exist and are functioning appropriately within assigned areas

    3. Adhere to corporate policies/procedures, documentation standards, and applicable regulatory requirements (i.e., federal, state, local).

    4. Exercises an appropriate level of courtesy, tact, and professional communications in dealing with others.

    5. Contributes to a favorable public image of Honda Kawasaki KTM of Modesto

    6. Contributes toward effective team problem solving with other employees and management to foster a collaborative workplace, and to promote positive customer experiences.

    7. Exhibit a high level of commitment to customer satisfaction

    8. Adhere to a standard of professional ethics.

    9. Show a high level of ownership, accountability, and initiative

    10. Work in a fast-paced environment with a variety of tasks efficiently and with minimal error

    11. Maintain positive relationships with customers, other employees, and owners

    12. Show an interest in growing the business in the Parts department

    13. Keep himself/herself groomed and clothed per the dealership guidelines

    14. Other duties as instructed

    Physical Job Description

    1. Mostly indoor work

    2. Standing for long periods of time

    3. Frequently lifting to 50lbs

    4. Reaching outward, above shoulder, and down low

    5. Handling

    6. Using fingers

    7. Bending

    8. Stretching

    9. Squatting

    10. Kneeling

    11. Climbing

    12. Using a computer, phone, printer, fax machine


    Minimum Education (or substitute experience)

    1. High School Diploma or equivalent


    1. Experience and/or knowledge of motorcycle and powersports parts

    2. Light mechanical knowledge

    Math Skills required

    1. The ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

    Computer Skills required

    1. Possess basic computer skills.

    2. The ability to learn dealer management software and other related software.

    3. The ability to use electronic messaging systems.

    Communication Skills required

    1. Ability to speak effectively and clearly.

    2. Ability to listen effectively.

    3. Ability to follow instructions, both written and verbal.

    4. Ability to read and comprehend simple instructions, short correspondence, and memos.

    5. Ability to read and interpret documents such as safety rules, labels, and procedure manuals.

    6. Ability to write routine correspondence.

    7. Ability to write legibly.


    § Available to work 9am to 6pm, Tuesday through Saturday;

    § Ability to extend hours to evenings, weekends, and occasionally Mondays to achieve goals.

    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.