GENERAL EXPECTATIONS

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS

Sustain productivity as close to 100% as able.

Complete repair, service, and customization work in accord with factory specifications.

Provide excellent customer service for all customers both external and internal including dependable vehicle service.

Receive service assignments from the service writer or service manager.

Finish repair work in the allotted time. Constantly increase efficiency skill level.

Request parts for the job as soon as it is determined that they are needed.

Inform service writer or service manger of supplemental work required or of any delays to estimated completion time as soon as they are ascertained, so the customer can receive up to date information.

Aid service writer in writing up work orders, test riding, customer interaction, or any other concerns need to guarantee customer satisfaction.

Maintain a clean work area and assist in keeping the shop neat and organized.

When the job is completed, make sure the proper paperwork is completed and filed.

Stay current with technical qualifications by finishing any required training programs.

Maintain the vehicle so that it is cleaner than when the customer dropped it off.

Reduce return repairs, if they do occur, complete them quickly and adequately.