Job Description

Colibri Group is a family of brands (McKissock, Elite, Advance Healthcare, Western Schools, Real Estate Express, Superior School of Real Estate, Allied School of Real Estate, The Institute for Luxury Home Marketing, Securities Training Corporation ASREB, HONDROS and XCEL Testing Solutions) that provide learning solutions for licensed professionals in over 20 fields, including real estate, property appraisal, engineering, nursing, social work, massage therapy, and cosmetology. Our companies are taking mandated professional education to the next level as we produce tools, courses, and job aides that help customers achieve more in their days and their careers. We help professionals become licensed, stay licensed and gain the skills to perform at the top of their fields.

POSITION OVERVIEW:

The Student Services Associate position is a support position for Campus Directors. Primary duties include assisting the Site Managers in their daily duties, fingerprinting, and classroom preparations chats, and phones. Create raving fans of our customers and students by providing exceptional support and an amazing learning experience!

TASKS

• Answer student inquiries, primarily in person, on the telephone, or through chats and email.
• Assist students with licensing applications, including completing and processing electronic fingerprints as well as outside companies.
• Perform administrative tasks associated with class preparedness and processing.
• Accurate data entry of student information, and accurate maintenance of student and class records.
• Assist in keeping the overall facility neat, clean, and well maintained.
• Provide friendly service, support, and encouragement to students.
• Assist the Site Manager by confirming class schedules with instructors, assisting with inventory counting, and other duties as assigned.
• Assist instructors with classroom materials, supplies, and technology as needed.

SKILLS

• Love working with people
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Typing/data entry speed of at least 20 wpm
• Working knowledge of MS Office Suite (including but not limited to, PowerPoint, Word, Excel, Outlook)
• Ability to multi-task in a fast-paced environment.
• Good command of the English language. Bilingual (English/Spanish) preferred

ATTRIBUTES

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Speech Clarity - The ability to speak clearly so others can understand you.

• Speech Recognition - The ability to identify and understand the speech of another person.

• Written Comprehension - The ability to read and understand information and ideas presented in writing.

• Written Expression - The ability to communicate information and ideas in writing so others will understand.

• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong.

• Team Player – ability to work well with others, can lead or be a support member as needed.

EDUCATION/TRAINING

• High school diploma or GED (minimum), some college preferred.

EXPERIENCE

• One year of customer service and/or administrative/clerical experience.

Company Description

Colibri Group is a family of brands (McKissock, Elite, Advance Healthcare, Western Schools, Real Estate Express, Superior School of Real Estate, Allied School of Real Estate, The Institute for Luxury Home Marketing, Securities Training Corporation ASREB, HONDROS and XCEL Testing Solutions) that provide learning solutions for licensed professionals in over 20 fields, including real estate, property appraisal, engineering, nursing, social work, massage therapy and cosmetology. Our companies are taking mandated professional education to the next level as we produce tools, courses, and job aides that help customers achieve more in their days and their careers. We help professionals become licensed, stay licensed and gain the skills to perform at the top of their fields.