Job Description

CUSTOMER SERVICE REPRESENTATIVE

LOCATION: SALT LAKE CITY, UT 

TEXT "REP" TO 385-354-JOBS (5627)

PAY: $13.00 - $14.00/HOUR

BENEFITS: Medical, Dental, Vision

Office Hours: Available between 9:30 AM and 6:00PM. with occasional Saturdays.

OFFICE ENVIRONMENT: Work environment is small-office & relaxed dress code

WHO WE ARE:

Honey Bucket, a division of Northwest Cascade, is the premier provider of sanitation across the western region and Texas. With over 500 employees across five states, our team of dedicated people work to set us apart creating safe innovative solutions and exceeding customer expectations for their portable restrooms and services, hand-washing stations, fencing, and storage containers.

DAY IN THE LIFE:

Honey Bucket has an immediate opening for a Customer Service Representative. This individual must be upbeat with clear communication and time management skills. The individual must be able to multitask and work at a fast pace environment. Our goal is to leave each customer feeling 100% satisfied on the first call and that they were our most important call of the day.

DUTIES:

• Work with inbound and/or outbound phone calls, email and other forms of communication to address the needs of our customers.
• Continuing education and knowledge on all procedures and products daily.
• Accurately and efficiently, input orders and appointments into multiple different computer programs, documenting inquiries for outside sales.
• Problem solving independently and as a team.
• Be professional and establish customer rapport, encouraging repeat business
• Handle escalated phone calls in a timely manner to minimize customer irritation; provide summary to managers.
• Excellent interpersonal, verbal and written communication skills
• General office duties including filing, faxing, creating Word and Excel documents.
• Flexibility in performing all other duties needed on an AD-Hoc basis

QUALIFICATIONS AND SKILLS:

The ideal candidate will be able to multitask and work at a fast paced, and must be passionate about taking care of each customer, figuring out what they need and convincing them that Honey Bucket is the best choice. Our goal is to leave each customer feeling they are 100% satisfied.

• MUST BE DEPENDABLE AND HAVE EXCELLENT ATTENDANCE
• 3-5+ years Customer service and/or general office administrative experience preferred.
• Ability to manage multiple concurrent objectives, projects, groups, or activities. Strong organization and time management skills.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Ability to analyze situations fully and accurately, and reach productive decisions.
• Pass a pre-employment drug test

WE OFFER:

Honey Bucket is committed to the growth and development of our employees' offering on the job training, advancement opportunities and a unique life-long learning program that provides tuition reimbursement for almost any class.

Honey Bucket reinvests 20% of net profits into employees through annual performance bonuses and provides shareholder opportunities to management.

Our exceptional benefits package includes employer-paid medical, vision and dental for you and your family will be covered at a discounted rate, plus paid time-off and generous 401k with company match. 

CONQUERING TOUGH JOBS WITH DIVERSITY AND INCLUSION

At Northwest Cascade, home of Honey Bucket, opportunities are equal for all people (race, gender, age, religion, and identity) through hard work and achievement. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers. We have learned through experience that different ideas, perspectives, and backgrounds create a strong and innovative workforce that delivers outstanding results.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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