Job Description
Honeycomb Credit is a loan crowdfunding website that unlocks capital for small businesses from an unconventional and innovative source—their fans, friends, and community. By crowdfunding a small business loan, entrepreneurs create deeper relationships with their community and investors earn a return while supporting local businesses they love. It’s a true win-win!
For this hybrid role, we are looking for someone who can both offer energetic front-line guidance and strategy to business owners, and empathetic support to Honeycomb Investors. As a key part of growing our two-sided network, the Customer Success Manager embodies the Honeycomb mission and values every day.
Requirements:
- 3-5+ years of experience in customer support or customer success
- Located in or around Pittsburgh, PA
The Ideal Candidate will:
- Have excellent verbal and written communication skills
- Have experience in a customer support or customer success role
- Be familiar with a CRM or ticket-management system
- Be process-minded but flexible and collaborative
- Align with our mission of building financially empowered communities
- Be comfortable dealing with the ambiguity of working in a fast-paced startup
Additional consideration will be given to candidates who:
- Have worked in a high-growth startup environment before
- Can work with data in Excel or Google Sheets
- Have some basic HTML experience
- Have experience in lending, crowdfunding, or fundraising
Role Responsibilities:
- Support and manage small business owners’ crowdfunding campaigns from launch to funding. This includes pre-launch meetings, campaign strategy, telling a compelling story through the campaign page, and periodic check-ins throughout the life of the campaign
- Interface with the sales, marketing, compliance, and operations teams to ensure campaigns are launching in a timely manner and reaching their funding goals
- Build on our existing customer success tools to drive investment in our customers’ campaigns
- Work with our operations team to maintain a positive working relationship between business owners, investors, and Honeycomb throughout the repayment of the loan
- Provide frontline support to Honeycomb investors through email, phone, and chat
- Create and manage a ticketing and feature-request process for Honeycomb and our technology partners
Honeycomb Credit offers:
- Unlimited PTO
- Health insurance
- Equity in a high growth startup
- Fun, unique, and exciting co-workers
- The opportunity to grow your career in a mission-driven organization
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