Job Description

HONORS PATHWAY (HP) SEEKS TO RECRUIT A FULL-TIME BUSINESS OPERATIONS MANAGER TO SUPPORT FIRST-TIME COLLEGE STUDENTS IN AN INNOVATIVE COLLEGE PATHWAY PROGRAM AT OUR OAKLAND LOCATION. THE ESTIMATED START DATE FOR THIS POSITION IS ON OR BEFORE DECEMBER 1, 2020.

COMPANY OVERVIEW

_Honors Pathway (HP) is a social venture headquartered in Oakland, CA.  HP partners with a growing network of non-profit, regionally accredited universities and public high schools to operate MicroCollege programs. These unique college pathway programs enable low-income students to complete their first two years of college in a highly supportive environment – at no cost to them or their families. _

MicroCollege is designed to help students who are "college-capable, but not yet college-ready," successfully transition to college. College courses and coaching are offered in small class sizes at standalone MicroCollege sites. Each cohort of 30-35 students is assigned a Success Director and two Academic Coaches (Math and English) who provide over 500 hours of academic coaching and support each year.

MicroCollege sites are fun, vibrant locations where staff and faculty build authentic connections with students and help them develop the skills and habits to become successful in college and in life. To learn more about MicroCollege, visit www.microcollege.info.

JOB SUMMARY

The BUSINESS OPERATIONS MANAGER will work closely with the SVP of Operations and Director of Salesforce Development to help support day to day business operations and program implementation plans. In addition to supporting the business implementation effort, the Operations Manager's overall responsibility will be to perform general business operations support, analyze and report on moderately complex business problems to be solved with automated systems or other resources, and help drive projects and bring value through operations.

ESSENTIAL RESPONSIBILITIES

• Support Operations and Program teams in setting up and managing implementation plans to launch MicroCollege programs and sites, liaising with public school administrators as necessary.
• Collaborate with Operations and Program teams to identify, analyze, and develop recommendations to address business operations issues and keep projects on track.
• Provide frontline Lightning UI support to Operations and Program team.
• Collaborate with Director of Salesforce Development to troubleshoot and improve the MicroCollege's Salesforce organization built on the Lightning UI and Education Data Architecture.   
• Develop and run reports and dashboards for business analysis and trends.
• Prepare presentations to report findings to Operations and Program leadership.
• Perform other duties as assigned.

EXPERIENCE, SKILLS, AND COMPETENCIES

• Highly skilled and creative in problem-solving.
• Technology savvy; learn and adapt to new systems quickly.
• Excellent project management skills and ability to manage multiple priorities.
• Superior analytical ability.
• Strong communication and interpersonal skills.
• Demonstrated ability to show initiative, leadership, and be a self-starter.
• Demonstrated success working in a fast-paced, rapidly changing environment.
• At least three years of experience in business operations or functional analysis roles.
• Experience in the post-secondary education sector is preferred.
• Salesforce Administrator certification is preferred. 
• Exposure to and/or experience with FormAssembly, Conga, and Business Intelligence tools is not required, but ideal.

ADDITIONAL INFORMATION

Besides a great work environment and the opportunity to make an impact on Higher Education, we offer competitive salaries and medical, dental, vision, and 401k benefits.

Successful candidates will be required to submit official transcripts, as well as undergo a pre-employment criminal history background check with fingerprinting.

EQUAL EMPLOYMENT OPPORTUNITY

The mission of Honors Pathway is to help low-income, college students earn four-year college degrees and launch professional careers. Honors Pathway is an equal opportunity employer committed to student success. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

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