Phone Operator / Home Services Dispatcher
Job Description
HOOVER ELECTRIC, PLUMBING, HEATING & COOLING is calling all customer service professionals who are interested in a FULL-TIME PHONE OPERATOR / HOME SERVICES DISPATCHER job in the CLINTON TOWNSHIP, MI area to apply to join our amazing office team!
WHY YOU SHOULD JOIN OUR ELECTRIC, PLUMBING, & HVAC CUSTOMER SERVICE TEAM
We are an ESTABLISHED COMPANY in an ESSENTIAL INDUSTRY that invests in our team and offers real OPPORTUNITIES FOR CAREER GROWTH. We pay our Phone Operator / Home Services Dispatchers a TOP EXPERIENCE-BASED PAY RANGE of $16 - $20/HR, plus a $1,500 SIGN-ON BONUS! Our team also enjoys GREAT BENEFITS, including 60%-PAID HEALTH CARE, A 401(K) PLAN WITH MATCH, PAID VACATIONS, FREE TIME, AND PAID HOLIDAYS. We also make it easy to apply with our initial QUICK AND EASY MOBILE-OPTIMIZED APPLICATION. If we have your attention, please continue reading!
ABOUT HOOVER ELECTRIC, PLUMBING, HEATING & COOLING
Founded in 1980, Hoover Electric, Plumbing, Heating & Cooling began in the electrical industry. When we realized the demand for full-service contractors, we expanded our services. Today, we offer residential electrical, plumbing, sewer, and HVAC services to Southeast Michigan. We offer all the services our clients need under one roof, and we are able to save money by doing so. This is why we are able to offer extremely competitive pricing while still maintaining our great customer service and guaranteed satisfaction. Our core values:
At Hoover, we are a family and OUR EMPLOYEES ARE TREATED LIKE FAMILY. Our culture is based on what works for you, not just what works for us. We know that our team is essential to our success which is why we offer COMPETITIVE PAY AND GENEROUS BENEFITS. If you are looking to join a growing successful team and want to learn more and more each day, then apply today!
ARE YOU A GOOD FIT FOR THIS ELECTRIC, PLUMBING, & HVAC POSITION?
We are looking for a Phone Operator / Home Services Dispatcher who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Can you remain calm and composed, especially in emergency situations? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please CONSIDER APPLYING FOR THIS PHONE OPERATOR / HOME SERVICES DISPATCHER POSITION TODAY!
WHAT WE NEED FROM YOU AS A PHONE OPERATOR / HOME SERVICES DISPATCHER
Acting as a communication point for both plumbing, electrical, and HVAC customers and technicians, you answer all calls cheerfully with the goal of enabling effective communication between all parties. You listen carefully to the caller's needs, answer questions, and then offer solutions. You also receive and dispatch orders for products or deliveries. You know how to prioritize calls according to urgency, you send crews, vehicles, or other field units to appropriate locations.
Monitoring the route and status of field units, you easily coordinate and prioritize their schedules. As you increase efficiency even more you are proactive about providing them with information about orders, traffic, obstacles, and other requirements. Meticulously you maintain records of all calls, activities, and other pertinent information. At the end of the day, you are satisfied knowing that every client is satisfied, all parties are well-informed, and everything runs smoothly! IF YOU CAN DO THOSE THINGS AND MEET THE FOLLOWING REQUIREMENTS, WE WOULD BE HAPPY TO HAVE YOU ON OUR ELECTRICAL, PLUMBING, AND HVAC CUSTOMER SERVICE TEAM!
Location: 48038
JOB POSTED BY APPLICANTPRO