**SUMMARY **
The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments.
**ESSENTIAL DUTIES AND RESPONSIBILITIES **
- Provide quality customer service by responding courteously and accurately to all inquiries in a professional manner.
- Resolving conflicts and negotiate amicable resolutions
- Forward complex issues to the next level when necessary and appropriate
- Document relevant customer interactions
- Customer contact, communication, retention and satisfaction
- Interpreting documents and explain contract options and billing
- Perform administrative and clerical duties
- Maintain accurate client records
- Special Projects
- Additional duties as defined by the Customer Care Manager.
**QUALIFICATIONS **
- Previous customer service and call center experience required.
- Excellent verbal, written and telephone communications skills are required.
- Strong computer skills essential
- Ability to work independently
- Attention to detail and problem-solving skills
- Ability to tactfully handle stressful and difficult situations
- Ability to multi-task
- Excellent negotiation skills
- Ability to work flexible hours in order to meet needs of the business.
- High School diploma or equivalent is required
- 2-4 years of college or equivalent business experience is preferred.
- Desire to help others. A “can do” attitude.
- Carefully make decisions and think through facts. Analyze issues and evaluate alternatives
- Propensity to follow the rules
- Ability to remain calm in stressful situations
- Attention to detail
- A focus on time management. Organize priorities and follow through to complete tasks.
You should be proficient in:
Salary info:
$20 - $23 / hr