Job Description

WHO WE ARE

HopSkipDrive’s mission is to create opportunity for all through mobility.Our safe, innovative youth transportation solution is used by schools, government agencies and busy families to get kids where they need to go.

WE’RE A COMPANY WITH HEART

Our partnerships with agencies, nonprofits and schools ensure educational access for some of our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.

We understand that transportation can mean the difference between struggle and success, and our solution helps kids reach their full potential by arranging safe, dependable transportation.

WE’RE AN AWESOME PLACE TO WORK

Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. HopSkipDrive is also proud to operate as a drug-free workplace.

WE’RE GROWING RAPIDLY

Founded by three moms as a technology solution to their own transportation challenges, we’ve grown from serving the L.A. market to serving eight states and 15 markets across the country. We continue to expand at a rapid pace, making the Inc. 5000 and Deloitte Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $45M in funding to date and shares investors with well-known brands like Airbnb, Pinterest and Ring.

WHO YOU ARE

At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds and are committed to diversity in hiring.

A Safe Ride Support Specialist exudes calm under pressure and strives to be a beacon of comfort for our drivers, parents, and riders. The ideal candidate has experience in customer service, is a master of multitasking, can stay calm and organized in chaos, and has excellent people skills. Proficiency in Google Docs and Kustomer is a plus.

This position is part-time up to 20 hours per week and may require early morning shifts.

You will work and train remotely and can be located anywhere in the United States. You must provide your own technology.

Spanish speaking skills are a plus.

KEY RESPONSIBILITIES:

• Closely monitor live rides and provide any needed support for parents and CareDrivers
• Resolve any issues that may come up during a ride
• Be able to recognize and resolve problems before they arise
• Answer high volume of calls to the Safe Ride Support phone queue
• Send and respond to a high volume of SMS messages
• Be able to act and react quickly in a very high-stress environment
• Troubleshoot questions about our app (iPhone and Android) and website
• Recognize and track trends in issues and complaints and suggest changes to improve our service
• Compile daily and weekly reports
• Use our CRM to log tickets attached to incoming phone calls
• Multitask with several apps and software programs to handle daily tasks

WHAT YOU'LL GET

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential.

EQUAL OPPORTUNITY EMPLOYER

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

Powered by JazzHR

ga5bBNsbgf