Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Hopkins manufacturing Corporation designs manufactures and markets a diverse line of products targeted at the automotive and RV aftermarket. We provide patented products that lead in several industry segments. Hopkins is headquartered in a friendly, Midwest, college town. "As the Front Porch of the Flint" Hills this area features large lakes and a national wildlife preserve that offer sporting and other recreational activities. Hopkins provides career growth opportunities in a supportive work environment. A complete fringe benefits package includes health, dental, life and disability insurances, 401(k) plan with employer matching and profit sharing contributions, a quarterly bonus plan and many other special programs.