Job Description

JOB SUMMARY

The Resident Housing & Services Specialist (RHSS) coordinates case management, including intake and referral of residents to appropriate service providers including housing stability services, homeless prevention, food assistance, transportation, financial and computer literacy, counseling, employment assistance, and other services. (Connecting residents with needed services, sponsoring education & wellness programs and work closely with the management team to provide an environment where the residents of our communities thrive. Establish and maintain relationships with agencies and service providers in the community and assist them in offering and providing services to residents.)

ESSENTIAL FUNCTIONS

· Work in partnership with Property Management to create and operate housing communities that help residents thrive; develop strategies for reducing barriers and facilitating housing stability

· Develop a thorough understanding of financial resources available for rent support and work with residents through the process

· Develop a relationship with residents who are late in payment of rent and support them to provide housing stability.

· Build and maintain relationships with other community-based organizations and resources

· To assist with effective residential referrals to community resources, stay abreast of current processes and procedure for program applications (energy assistance, Medicare/Medicaid, SNAP, Virginia Individual Development Accounts, ERAP, etc.)

· Assist residents in building support networks

· Travel to sites throughout assigned regions to provide housing advocacy and assist in eviction prevention

· Provide follow-up on five-day pay or quit and eviction notices with linkage and referral services to residents at risk of eviction

· Conduct intake and assessment for goal setting, case plan development, progress monitoring, tenant advocacy, education, and referrals

· Participate in training and staff meetings

· Perform other duties as assigned

· Coordinate and assist with agency case workers to resolve concerns

· Knowledge of and coordination with non-profit organizations who provide services that would support our residents and communities

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

· Possess exceptional people skills that promotes a sensitivity to the needs of a diverse, multicultural client population

· Excellent written and verbal skills

· Bilingual (Spanish, Amharic, Arabic, or another language prevalent in the community) preferred

· Working knowledge of supportive services and other resources in the DC Metro area

· Attention to detail

· Able to advocate, organize, problem-solve and produce results

· Proficient with Microsoft Office suite including Word, Excel, Publisher, Outlook, Teams, and PowerPoint

· Able to comfortably navigate Family Metrics and other social services databases

· Excellent relationship building, networking, and interpersonal skills

· Excellent time management and organizational skills

· Effective problem-solving abilities

· Proactive and able to work autonomously

· Demonstrated flexibility; able to pivot and display flexibility in response to changing circumstances or resident needs

REQUIRED/PREFERRED EDUCATION, CERTIFICATIONS, LICENSES, RELATED EXPERIENCE

· Bachelor’s Degree in Social Work, Psychology, Human Development, or related degree required

· Experience in social service delivery with low and moderate-income individuals and families preferred but not required.

PHYSICAL JOB REQUIREMENTS

· Able to remain stationary (standing/seated) in front of computer monitor more than half the time

· Able to operate a motor vehicle and travel between different Horning Brothers’ properties throughout the week

Company Description

Horning Brothers/Horning Management Company is a well-respected real estate company in the DC area since 1958. At Horning Brothers, we believe that our reputation is built every day by the people we serve, whether they be commercial or residential customers. This commitment to our neighbors is one of the cornerstones of our success.