RADWELL INTERNATIONAL, INC.

JOB DESCRIPTION

JOB TITLE:                  Online eBay Sales Coordinator    

DEPARTMENT:            31 – Sales-Inside                

REPORTS TO:             Online eBay Team Leader

FLSA STATUS:_          _ Hourly, Non-Exempt, Full Time

JOB SUMMARY

Responsible for handling customer inquiries and incoming sales leads as well as pro-active outbound selling. Ensure customer inquiries generated by email, E-bay and internal requests are completed in a timely manner. Managing the E-Bay store to assure optimal positive feedback which will affect our rating.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage orders placed at Plccenter.com and eBay.com
• Help to achieve and maintain company goals
• Capture sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Radwell (new products)
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
• Notify customers of price and delivery changes for orders placed online
• Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Manage feedback for all orders placed to assure positive feedback
• Performing product and price maintenance in “pricetool” and other business systems; Building new part numbers as needed

May be modified from time to time. Other duties, tasks and work may be assigned.

SUPERVISORY RESPONSIBILITIES

Not applicable. This position has no direct reports.

METRICS

Maintain the flow of all Online/eBay Orders to be processed quickly and accurately.

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency

• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools

• Ability to multi-task

• ABILITY TO WORK AT FAST PACE

• Attention to detail

• Problem solving abilities

• Good communication skills

• Ability to sell

EDUCATION & EXPERIENCE

Previous sales experience in a related environment or a college degree in business or a related field of study

CERTIFICATES, LICENSES, REGISTRATIONS

None required

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

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BONUS/COMMISSION PLAN

Eligible for commission after successful completion of introductory 90 days.

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EMPLOYEE EVALUATION SUMMARY

Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed/followed-up and related activity.

The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:

• INTRODUCTORY REVIEW -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue

• QUARTERLY REVIEWS – Employee will be given a brief written quarterly review primarily focused on quantitative performance and measurement of activity

• ANNUAL REVIEWS – Employee will be given a formal regular annual review which assesses productivity and demonstrated business skills and accomplishments for the previous period.

WORK SCHEDULE

The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company. The schedule will generally be an 8 hour period between the hours of 8:00am and 6:00pm, Monday through Friday. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

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WORK ENVIRONMENT

The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times

EMPLOYER'S RIGHTS

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Required Skills Required Experience

• Strong knowledge of the DoD and IC Cyber domain organizations and stakeholders
• Proven ability to effectively lead concurrent complex tasks/projects
• Knowledge of advanced cyber threats and adversary methodologies
• Experience working with enterprise system of systems and the vulnerability analysis related to the inter-connectivity of these systems
• Active TS/SCI Clearance