RADWELL INTERNATIONAL, INC.
JOB TITLE: Online eBay Sales Coordinator
DEPARTMENT: 31 – Sales-Inside
REPORTS TO: Online eBay Team Leader
FLSA STATUS:_ _ Hourly, Non-Exempt, Full Time
Responsible for handling customer inquiries and incoming sales leads as well as pro-active outbound selling. Ensure customer inquiries generated by email, E-bay and internal requests are completed in a timely manner. Managing the E-Bay store to assure optimal positive feedback which will affect our rating.
ESSENTIAL DUTIES AND RESPONSIBILITIES
May be modified from time to time. Other duties, tasks and work may be assigned.
Not applicable. This position has no direct reports.
Maintain the flow of all Online/eBay Orders to be processed quickly and accurately.
KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Ability to multi-task
ABILITY TO WORK AT FAST PACE
Attention to detail
Problem solving abilities
Good communication skills
Ability to sell
EDUCATION & EXPERIENCE
Previous sales experience in a related environment or a college degree in business or a related field of study
CERTIFICATES, LICENSES, REGISTRATIONS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)
Eligible for commission after successful completion of introductory 90 days.
EMPLOYEE EVALUATION SUMMARY
Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed/followed-up and related activity.
The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:
INTRODUCTORY REVIEW -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
QUARTERLY REVIEWS – Employee will be given a brief written quarterly review primarily focused on quantitative performance and measurement of activity
ANNUAL REVIEWS – Employee will be given a formal regular annual review which assesses productivity and demonstrated business skills and accomplishments for the previous period.
The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company. The schedule will generally be an 8 hour period between the hours of 8:00am and 6:00pm, Monday through Friday. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.
The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Required Skills Required Experience