Job Description

  JOIN US IN MAKING THE MOST OF EVERY DAY!

Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY! 

Looking to make an impact? If so, this is the role for you! Our HR team is a group of impactful energetic professionals focus on making a positive change in the employee experience, and we are currently looking for an Employee Benefits + Wellness Manager to join us. 

The Employee Benefits + Wellness Manager administers the day-to-day operations of group benefits and leave programs (group health, dental, vision, short-term and long-term disability, health savings plans, supplemental options, retirement plans, FMLA, personal LOA, etc.).  This position embodies the values to provide excellent employee service and continually evaluates benefit programs to enhance employee wellbeing and our overall HR initiative to support employees through all phases of their experience.

This position is based at our Headquarters location on St. Clair Ave. and may perform work after regular business hours or on weekends to help meet the needs of our 24/7/365 care model. 

WHAT YOU WILL DO:

• Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs; coordinate with TPAs for distributions, loans, hardships and compliance testing. 
• Assist employees with health, dental, life and other related benefit claims.
• Administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits; assist employees with health, dental, life and other related benefit claims.
• Provide customer service support to internal and external customers

1. Develop communication tools to enhance understanding of the company's benefits package. 
2. Conduct benefits orientations and explain benefits self-enrollment system; prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensure distribution of required employee notices.
3. Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Provide training and support to group benefits associates, home office associates and the field staff.
4. Advises and informs employees of changes and developments related to benefits including eligibility, coverage, and provisions.

• Collaborate with TPA, managers and employees to ensure exceptional FMLA or PLOA experiences; provide adequate, timely updates and communications with providing recommendations to applicable parties of how to improve experiences. 
• Support HWR employee Professional Development benefits through administering education reimbursements and certification attainments. 
• Collectively propel HWR wellness program and initiatives under direction of Director, Employee Health and with ERG to realize a positive impact for staff and HWR. 
• Coordinate transfer of data to external contacts for services, premiums and plan administration; facilitate accurate and timely delivery of employer contributions and employee payroll deductions to carriers, plan administrators, or other appropriate service providers.
• Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.
• Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives.
• Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensure distribution of required employee notices.
• Prepares reports of data results, presenting and explaining findings to HR Leadership; assist HR Leadership in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.
• Document and maintain administrative procedures for assigned benefits processes; ensures compliance with data privacy regulations and best practices.
• Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.
• Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans. 
• Completes records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies; monitors administrators’ and insurance carriers’ reports to ensure the organization’s compliance with plan requirements and compliance with applicable provisions of COBRA, HIPPA, and ERISA.
• Maintains knowledge of trends, developments, and best practices in benefits administration and wellness initiatives.
• Performs other duties as assigned.

SUCCESS CAPABILITIES:

• High School Diploma or equivalent required. 
• Bachelor's degree or higher in one of the following preferred fields: Business, Human Resources, Finance, Organizational Leadership, Organizational Change, or similar fields of study relevant to the role is preferred from an accredited educational institution. 
• Minimum 2 years’ experience administering benefits, leave of absence, or wellness programs.
• Extensive knowledge of employee benefits and applicable laws; knowledge of benefits contract language.
• Exceptional verbal and written communication skills. 
• Outstanding organizational skills and attention to detail with strong analytical and problem-solving skills with thorough knowledge of plan designs.
• Thorough understanding of local, state, and federal laws involving employment, HR, and benefits administration.
• Proven ability to work effectively both independently and in a team environment. 
• Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel and PowerPoint; experience with HRIS and benefits databases.
• Proficient with or the ability to quickly learn the organization’s HRIS, payroll, and similar human resource management software and practices.

NICE HAVES:

• CEBS, PHR/SPHR, SHRM-CP/SHRM-SCP professional designations beneficial but not required.

DETAILS:

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts 
• Tuition Assistance
• Protocols in place for wellbeing during COVID-19 
• Hybrid/Remote work options explored following Introductory Phase

CONDITIONS OF EMPLOYMENT:

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation

• Ability to provide proof of eligibility to work in the United States.

• High level of integrity, ethics and professionalism.

• If applicable to role and assigned projects: 

• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed 

• Provide an active driver’s license

PHYSICAL REQUIREMENTS

Work is primarily completed in an office-type environment with prolonged sitting and telephone use, requiring the exertion of up to 20 pounds of force occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity.  Some work may be performed in our campus office locations or IPUs as needed. 

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact: 

Careers at Hospice of the Western Reserve

17876 St. Clair Ave. 

Cleveland, OH 44114

216.383.2222 or careers@hospicewr.org 

HOSPICE OF THE WESTERN RESERVE IS AN EQUAL OPPORTUNITY EMPLOYER - WE RECOGNIZE THAT DIVERSE TEAMS MAKE THE STRONGEST TEAMS, AND WE ENCOURAGE PEOPLE FROM ALL BACKGROUNDS TO APPLY.