Hospitality Area Manager

AMR US INC

Hospitality Area Manager

Rockville, MD
Full Time
Paid
  • Responsibilities

    Area Manager Hospitality Division

    Restaurants | Hotels | Cinemas | Social Clubs & Premium Guest-Facing Properties

    AMR US is hiring an experienced Area Manager to lead operations across our Hospitality Division supporting restaurants, hotels, cinemas, social clubs, private clubs, and other premium guest-facing environments. This is a true player coach leadership role for someone who leads by example, works alongside their teams when needed, and takes ownership of results. You will oversee direct staff supervision, subcontractor management, quality control inspections, account startups, and serve as the primary liaison between our clients and field teams. This is not a desk job. This is a leadership seat for someone who thrives in fast-paced environments, solves problems quickly, and knows how to protect both service quality and client relationships.

    What You’ll Do

    Lead Operations Across Multiple Accounts

    Manage hospitality focused client locations including restaurants, hotels, cinemas, social clubs, private clubs, and entertainment venues

    Ensure service quality, staffing coverage, and operational consistency across all assigned accounts

    Protect client retention through strong execution and proactive leadership

    Direct Staff Supervision

    Lead frontline teams, supervisors, and support staff

    Coach, train, and hold teams accountable for performance, professionalism, and urgency

    Lead by example with strong field presence and hands on leadership

    Subcontractor Management

    Oversee subcontractor performance and accountability

    Ensure schedules, service scope, and compliance standards are met

    Address service issues quickly and maintain high execution standards

    Quality Control Inspections

    Perform regular inspections across all assigned properties

    Document findings, corrective action plans, and service recovery measures

    Maintain proactive quality control, not reactive damage control

    Account Startups

    Lead onboarding and launch of new client accounts

    Coordinate staffing, supplies, equipment, and operational readiness

    Create strong first impressions and smooth service transitions

    Client Relationship Management

    Serve as the primary point of contact for assigned accounts

    Act as liaison between client leadership and field crews

    Build strong relationships with General Managers, Facilities Managers, and Operations Leaders

    Resolve issues quickly and professionally

    Who You Are

    You may be a strong fit if you:

    Lead by example instead of managing from behind a desk

    Have strong hospitality, hotel, restaurant, cinema, or club operations experience

    Are bilingual in English and Spanish (strongly preferred)

    Have excellent interpersonal and communication skills

    Can manage both clients and crews with confidence

    Solve problems fast and take ownership naturally

    Stay calm under pressure and make good decisions quickly

    You are the kind of person people trust when things need to get fixed.

    A Day in the Life

    No two days look the same.

    You may start your morning walking a hotel property, reviewing overnight service quality and meeting with management.

    By midday, you could be at a restaurant account solving an operational issue, coaching your team onsite, or handling a service recovery situation.

    Later that afternoon, you may be launching a new cinema account, reviewing labor plans, or conducting inspections across multiple locations.

    You will get a behind-the-scenes look at how restaurants, hotels, entertainment venues, and private clubs operate while leading the teams that keep them running.

    You’ll experience new places, solve real problems, and be part of building something bigger than just another cleaning company.

    Why Join AMR

    Be Part of a Team That Cares

    At AMR, we believe strong people perform best when they feel supported, respected, and trusted.

    We are building more than a cleaning company we are building a professional service platform where leadership matters and people grow.

    We value:

    Ownership

    Accountability

    Professionalism

    Teamwork

    Long-term career growth

    We want leaders who care.

    Not managers who simply check boxes.

    Compensation

    $60,000 Base Salary + Quarterly P&L Bonuses

    This role includes a competitive starting salary plus quarterly performance bonuses tied directly to the financial and operational performance of your assigned accounts.

    This includes:

    Account profitability

    Labor efficiency

    Client retention

    Quality control performance

    Successful account startups

    Subcontractor management

    Service execution consistency

    We reward ownership.

    Not just attendance.

    The stronger your accounts perform, the stronger your upside.

    Additional benefits include:

    Mileage reimbursement

    Company technology support

    Leadership development

    Long-term growth opportunities

    Apply If You’re Ready

    This role is for someone who wants responsibility.

    Someone who wants to lead.

    Someone who wants to build something.

    If that sounds like you

    Apply today.