Job Description
The primary responsibility of this position is to ensure the resident’s comfort during the
admission process and in their transition to the community by providing the highest
degree of personal attention and customer service to both the resident and their family
members. When in Reflections, the Hospitality Concierge acts as a liaison between the
resident and their family and all other departments to ensure the resident is
comfortable and is provided all the attention desired and deserved.
Full Time Monday - Friday 11am - 7pm
Salary Range: $18.00 - $18.10 Hourly
Qualifications
** * MUST Have a Driver's License ****
- High school diploma or equivalent.
- Strong interpersonal and communication skills.
- Excellent time management and organizational abilities.
Responsibilities include:
-Meet with managers and care staff daily to discuss any new admissions, concerns, changes, etc.
-Act as liaison between resident/family and departments to meet overall needs of resident.
-Review menus and collect choices for all meals for the following day for Room Service program.
-Coordinate daily social hour with Dining Services and serve in Reflections Serenade dining room.
-Coordinate trips with Escapades department.
-Work with care management team and communicate daily regarding Reflections Serenade unit operations and resident needs.
Additional Information
Benefits Offered (Full Time):
• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement
Other Compensation Programs:
• Employee Referral Bonus
• Resident Referral Bonus
Equal Opportunity Statement:
Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.
We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.