Position: Hospitality Coordinator

Reports to: Director of Operations, Memphis

Position Overview

We are seeking a hardworking, enthusiastic, and detail-oriented professional to join our team as a Hospitality Coordinator. This role is dedicated to elevating the guest experience across our Memphis venues through thoughtful recognition, personalized follow-up, and proactive community engagement.

The Hospitality Coordinator plays a key role in ensuring our guests feel celebrated, appreciated, and valued before, during, and after their visit. This position is guest-focused, highly organized, and collaborative, working closely with venue management to create memorable and meaningful experiences.

We serve high-quality food and deliver exceptional hospitality in a fun, welcoming atmosphere. Our Management Team is hands-on and supportive, ensuring you have the tools and guidance needed to succeed in this important guest-facing role.

Key Performance Elements / Essential Functions

Guest Experience & Recognition

Review daily reservations in Resy for The Lookout and identify special occasions (Birthdays, Anniversaries, Graduations, etc.).

Coordinate signed celebration cards and ensure they are completed and placed on the table prior to guest seating.

Communicate special requests to Management and assist in facilitating fulfillment whenever possible.

Ensure all birthday and anniversary celebrations receive a complimentary dessert to share.

Guest Follow-Up & Engagement

Send personalized thank-you emails to the previous day’s Lookout reservations, particularly those celebrating special occasions.

Follow up with banquet and private event guests the day after their event with a personalized thank-you message.

Escalate any dissatisfied guest feedback to the Management Team for appropriate follow-up and resolution.

Community & Event Awareness

Review the Renasant Convention Center event calendar weekly and communicate upcoming events to the Management Team.

Identify opportunities to position our venues on event-related web pages (places to dine, bowling, gather, etc.) to increase visibility during conventions and large-scale local community events.

Qualifications

Strong written and verbal communication skills

High attention to detail

Guest-service mindset

Ability to work independently and proactively

Strong organizational skills with consistent follow-through

Familiarity with reservation platforms (Resy preferred)

Minimum Requirements

Friendly, polished, and guest-focused personality

Professional appearance and demeanor

Ability to manage time effectively and meet deadlines

Previous restaurant, hospitality, or hotel experience preferred

Schedule

Part-time position (approximately 25 hours per week)

Schedule may include occasional evenings or weekends based on event activity

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.