Benefits:

Health insurance

Paid time off

Training & development

Flexible schedule

Job Summary: As the Hospitality Director at Chick-fil-A Woodbury, MN, you will play a vital role in leading our team to deliver exceptional service and create memorable dining experiences for every guest. You will coach and develop team leaders and members, particularly those responsible for the front counter and dining room operations, to uphold the highest standards of hospitality and service. This position offers a rewarding opportunity for those who are passionate about customer service, leadership, and making a positive impact on both team members and guests.

Position Type: Full-Time

Pay Type: $23/Hr -$25/Hr

Benefits:

Health Benefits (Full-Time)

401k Retirement Plan + Employer Match

Monthly Bonus Program

Paid Time Off (Full-Time)

Sundays Off

Food Discounts

Scholarship Opportunities

Career Advancement Opportunities

Responsibilities:

Serve as a hospitality and service subject matter expert

Ensure a remarkable dining experience for all guests by fostering a welcoming and efficient atmosphere.

Set team goals, share scores visually, and celebrate accomplishments

Develop efficient front-of-house processes and procedures and effectively communicate them with the team

Partner with leadership team to ensure team members are properly trained on Chick-fil-A’s hospitality models (CORE 4, 2nd Mile Service, Guest Recovery)

Provide feedback and coaching to front-of-house team members and leaders

Address and respond to customer comments (CARES) within 24 hours

Qualifications and Skills:

Heart for serving others

Positive and encouraging attitude

Effective communication skills

Customer service experience, restaurant experience preferred

Ability to work a flexible schedule

Proven ability to lead in a fast-paced environment