Hospitality Enterprises, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.

The candidate will be able to work a rotating flexible schedule.

The successful candidate will have good work ethic and an outstanding personality while being able to handle difficult callers.

The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.

Qualifications/Education/Skills :

High School Diploma or equivalent.

Must be able to work flexible shifts including nights, holidays, and weekends.

Previous customer service experience.

Ability to read and understand English.

Ability to sit for an 8 hour shift.

Excellent communication skills.

Strong computer skills required.

Previous sales experience strongly preferred

Extensive knowledge of tourism and the New Orleans area

Job Purpose :

Per cap sales, third party sales, call center sales

Booking of reservations for customer requests for all Hospitality Enterprises companies

Responsible for answering incoming calls and customer inquiries and responding to email requests

Responsible for addressing difficult customer concerns and issues, and escalating when necessary

Responsible for all administrative duties, as assigned

Responsible for meeting personal and team sales goals

Responsible for daily inventory management

Essential Functions :

1.1 Customer Service

Proper phone etiquette

Handle each call with high customer service skills

Handle each customer call as thoroughly as possible, escalate if necessary

Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers

1.2 Time Management

Manage flow of call volume

Manage call times

Prioritize job assignments (agreed upon with Supervisor)

Completes job assignments on time

1.3 Sales

Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products

Discuss upsells on every call

Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure

Meet daily and monthly sales goals

Meet team goals as measured by department sales

1.4 Problem Solving

Use creative solutions to resolve customer concerns and problems

Makes suggestions to the team and supervisor for work flow improvements

EOE & Drug Free Workplace

**It is not our practice to ask for personal information prior to our on-boarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **