*It is not our practice to ask for personal information prior to our on-boarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. *
Hospitality Enterprises, Inc. is looking for a dynamic, energetic, well-spoken, outgoing individual that is extremely knowledgeable of New Orleans and its surrounding areas.
Hospitality Enterprises, Inc. is looking for a dynamic, energetic, well-spoken, outgoing individual that is extremely knowledgeable of our organization, the hotel, New Orleans and its surrounding areas. The concierge is a key part of making the stay or travel of guests memorable.
High School Diploma or equivalent.
Previous Concierge experience strongly preferred
Excellent written and verbal communication required
Must be detail-oriented and well organized.
Professional dress and demeanor.
Strong Customer Service Focus required
Ability to use sales operating system, Internet Searches, Outlook, and Office Required
Attentively communicates with guests and others over the phone, the internet, and in person
Upholds a high standard of quick response time for each guest while executing reservations, cancelations, and bookings.
Maintains a book of referral contacts, transportation services, and special events to be used by the Concierge Team.
Maintains daily log to ensure challenges and issues are responded to and resolved among the Concierge Team.1.2 Taking Initiative
Provides information about the facilities and the surrounding areas, such as the best possible routes from one point to another, whether by company transportation, private vehicle, foot or public transportation.
Uses resources to recommend best possible dining and entertainment options, catered to each individual or group
1.3 Critical Thinking Skills
Develops specific packages that include company tours, transportation, dining, and entertainment for each specific group
Always prepared ahead of time with details and solutions for specific property information (i.e. wedding/event location details, dining, etc)
Uses philosophy “We don’t have problems, we only have opportunities”. Finds a solution to any request.
Ensures client and guest service excellence
Builds strong relationship with service providers and hotel staff and leadership
Provides logistical support to hotel executives, as requested
Interfaces between each shift to provide a smooth transition and ensure that peers are well prepared for the next shift.
1.5 Customer Focused
Attends to the wants and needs of our guests.
Acts as a travel consultant to each guest and group
Books guests for different events, making reservations or helping them purchase tickets.
Upholds a standard of Customer Service that is measured through the Guest Satisfaction Surveys in the hotel and customer feedback.
Works efficiently and accurately to manage contact time with each guest
Exhibits a high level of customer service on the phone and in person
Maintains an air of patience with each guest
Cross Sells and Up Sells Bigeasy.com Tours, Services, and Products
Maintains a report of individual sales results; weekly and monthly. Must meet minimum requirements, as directed by the Head Concierge
Ability to stand for extended periods of time, averaging 7-8 hours per workday.
Ability to lift 25 pounds with frequency throughout workday.
Ability to bend and kneel with frequency throughout workday.
Adequate hearing and eyesight to fulfill functions of position.
Ability to walk for extended distances.
Indoors, in a hotel lobby area
Hospitality Enterprises, Inc. offers competitive wages and a comprehensive benefits package. EEO/DRUG FREE