Housekeeping Manager - Natchez Grand Hotel
Qualifications/Education/Skills:
High School Diploma or equivalent
Previous housekeeping experience required
Previous supervisory experience preferred
Professional dress and demeanor
Friendly personality and able to interact with hotel guests and staff
Ability to work under pressure
Ability to organize and record information
Ability to read, write and speak English language
Experience in property management systems strongly preferred
Job Purpose:
To oversee the functioning of the Housekeeping Staff, ensuring that work is completed in an accurate, timely, and efficient manner
To plan, organize, and develop the overall operation of the housekeeping department
Ensure the highest quality of guest care is maintained at all times
Essential Functions:
Obtain list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
Assigns housekeeping and laundry workers their duties and inspects sleeping rooms, bathrooms, hallways, common areas, elevators, stairwells (i.e. inspects overall cleanliness of hotel). All areas of the hotel must be clean, hygienic, attractive, and orderly.
Updates room status’s in the property management system (PMS)
Inventories stock to ensure adequate supplies and linen.
Issues supplies and equipment to workers
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Guest Satisfaction
Promotes a culture of extraordinary service to guests throughout the property. Instills 100% guest satisfaction objective in hourly associates
Ensures that all guest related issues are resolved in a manner consistent with the Company’s goals and objectives.
Ensures all Company standards are being followed
Investigates complaints regarding housekeeping service and equipment and takes corrective action.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Organizing and Time Management Skills
Ability to effectively organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Employee Management
Motivates and gives direction to hourly employees.
Ensures that employee related issues are resolved in a manner consistent with Company policies.
Conducts department training of new employees to explain housekeeping and laundry procedures, and demonstrates correct use and maintenance of equipment.
Records data concerning work assignments, personnel actions, and prepares periodic reports.
Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
Safety and Security
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Work Environment:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.