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Breakfast Attendant

Hospitality Enterprises, Inc.

Breakfast Attendant

Natchitoches, LA
Full Time
Paid
  • Responsibilities

    Hospitality Enterprises

    Essential Job Functions

    Position Title: Breakfast Ambassador

    Department: Chateau Saint Denis and Natchez Grand Hotel

    Division: Hotels

    Reports To: Food and Beverage Manager

    Job Code: 9015

    FSLA Status: Non-Exempt

    Date Prepared: 05.01.2017

    **It is not our practice to ask for personal information prior to our on-boarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

    Qualifications/Education/Skills:

    Strong customer service skills required

    Able to keep work area clean, neat, and organized

    Must be able to follow guidelines and directions in the kitchen and dining areas

    Strong will to assist customer needs and be able to ask for help when needed

    Must be well groomed and professional

    Must be punctual and reliable

    Strong teamwork skills required

    Job Purpose:

    Responsible for preparing and serving daily breakfast bar, greeting each guest and ensuring the guests’ are comfortable and overall satisfied.

    To assist in preparation of food for events and banquets, as needed

    Essential Functions:

    Guest Services

    Support guest service as the main focus of the hotel

    Interacts with guests

    Communicates special requests made by guests

    Actively participates in Guest Service Initiatives

    Breakfast Operations

    Providing personalized service to all guests

    Setting up and maintaining the breakfast bar as required by brand standards

    Taking inventory of food, beverages and supplies needed for each day

    Ordering or purchasing food supplies

    Preparing foods such as fresh fruit, coffee and juices from concentrates

    Stocking coffee, juice and milk machines or dispensers

    Setting up serving dishes/trays, utensils, cups and other paper products

    Setting out/arranging cold food, such as pastries, cereals, etc.

    Clearing and cleaning tables as they are vacated

    Preparing and setting up hot and cold food items

    Follow menu requirements as provided by the brand

    Wiping up spills

    Restocking items consistently throughout the breakfast hours and for the next day

    Washing serving equipment and returning to storage

    Returning reusable food supplies to storage

    Keeping breakfast area clean including removing trash, cleaning breakfast area and kitchen counters, table tops, cabinets and floors

    Listening and responding to guests’ requests and complaints

    Encourage guests to share their experience online

    Follow proper health standards on food prep, storage, sanitation, and other items the health inspector gives to the hotel

    Other duties as assigned

    Work Environment:

    Inside office settings, brightly lit

    Occasionally working in smoky, loud, and confined areas

    Long periods of time on foot

    Strong emphasis on weekends