Qualifications/Education/Skills:

Strong customer service skills required

Able to keep work area clean, neat, and organized

Must be able to follow guidelines and directions in the kitchen and dining areas

Strong will to assist customer needs and be able to ask for help when needed

Must be well groomed and professional

Must be punctual and reliable

Strong teamwork skills required

Job Purpose:

Responsible for preparing and serving daily breakfast bar, greeting each guest and ensuring the guests’ are comfortable and overall satisfied.

To assist in preparation of food for events and banquets, as needed

Essential Functions:

Guest Services

Support guest service as the main focus of the hotel

Interacts with guests

Communicates special requests made by guests

Actively participates in Guest Service Initiatives

Breakfast Operations

Providing personalized service to all guests

Setting up and maintaining the breakfast bar as required by brand standards

Taking inventory of food, beverages and supplies needed for each day

Ordering or purchasing food supplies

Preparing foods such as fresh fruit, coffee and juices from concentrates

Stocking coffee, juice and milk machines or dispensers

Setting up serving dishes/trays, utensils, cups and other paper products

Setting out/arranging cold food, such as pastries, cereals, etc.

Clearing and cleaning tables as they are vacated

Preparing and setting up hot and cold food items

Follow menu requirements as provided by the brand

Wiping up spills

Restocking items consistently throughout the breakfast hours and for the next day

Washing serving equipment and returning to storage

Returning reusable food supplies to storage

Keeping breakfast area clean including removing trash, cleaning breakfast area and kitchen counters, table tops, cabinets and floors

Clearing and wiping tables as they are vacated

Listening and responding to guests’ requests and complaints

Encourage guests to share their experience online

Follow proper health standards on food prep, storage, sanitation, and other items the health inspector gives to the hotel

Other duties as assigned

Work Environment:

Inside office settings, brightly lit

Occasionally working in smoky, loud, and confined areas

Long periods of time on foot