Hospitality Manager

THREE TIDES COASTAL HOSPITALITY LLC

Hospitality Manager

Searsport, ME
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    Training & development

    Benefits/Perks

    Competitive wages

    Career Growth Opportunities

    Fun and Energetic Environment

    Captain Nickels Inn is a beautifully restored historic coastal inn overlooking Penobscot Bay in Searsport, Maine. We are seeking a warm, capable, hands-on Hospitality Manager / Innkeeper to help lead the daily operation of the inn and support an exceptional guest experience.

    This is not a desk-only management role. We are looking for someone who enjoys hospitality in action — welcoming guests, preparing and serving breakfast, coordinating room readiness, supporting small events and elopements, helping oversee daily flow, and stepping in wherever needed to keep the inn running smoothly.

    Position Summary

    The Hospitality Manager / Assistant Innkeeper plays a key role in day-to-day inn operations. This position includes guest engagement, breakfast management, event support, housekeeping coordination, daily operational follow-through, and problem-solving throughout the property. The right candidate is organized, proactive, calm under pressure, detail-oriented, and genuinely enjoys caring for guests.

    Key Responsibilities

    Coordinate the daily flow of the inn and help execute the day’s priorities

    Welcome guests, assist with check-ins and departures, and manage guest requests during their stay

    Prepare, cook, plate, and serve breakfast in accordance with service and food safety standards

    Coordinate with housekeeping on room readiness, stayovers, rush turns, and public-space presentation

    Monitor common areas, dining spaces, and service areas to ensure they remain guest-ready

    Help support and coordinate elopements, small events, and hospitality details

    Track light inventory needs and communicate restocking or supply issues promptly

    Report maintenance needs and operational concerns quickly and clearly

    Help train team members on service expectations and operational routines

    Step into operational gaps as needed, including guest support and light housekeeping assistance

    What We’re Looking For

    Hospitality, inn, hotel, restaurant, or guest service experience preferred

    Strong cooking or breakfast service ability preferred

    Warm, polished, guest-centered demeanor

    Strong organizational and communication skills

    Ability to multitask and move between guest-facing and operational responsibilities

    Ability to remain calm, professional, and solution-oriented in a fast-moving environment

    Comfortable working mornings, weekends, and event-related shifts as needed

    Comfortable being on your feet for extended periods and moving throughout a historic inn setting

    Ability to lift up to 30 pounds

    Food safety and alcohol service certifications are a plus; some certifications may be required for assigned duties

    What Success Looks Like

    Guests feel warmly welcomed and well cared for

    Breakfast service is timely, attractive, and professionally executed

    Daily operations are organized, calm, and responsive

    Communication with leadership and team members is clear and timely

    Schedule

    This role is primarily on-site and includes mornings, weekends, and event support as needed. This is intended to be a full-time position, and we are primarily seeking candidates available for full-time employment. Part-time may be considered only if business needs and candidate fit strongly align.

    Why Join Captain Nickels Inn

    Captain Nickels Inn is a special historic property where thoughtful hospitality, beautiful surroundings, and attention to detail matter. This is an opportunity to play a meaningful role in shaping the guest experience at a distinctive coastal inn.