Benefits:

Competitive salary

Employee discounts

Paid time off

We’re looking for a friendly, reliable, and customer‑focused Guest Service Representative to join our front desk team. In this role, you will be the first point of contact for guests—providing exceptional service, handling check‑ins/check‑outs, and ensuring every guest has a positive experience.

Key Responsibilities

Greet guests warmly and provide outstanding customer service throughout their stay

Handle check‑ins, check‑outs, and room assignments efficiently

Book reservations

Answer phone calls and respond to guest inquiries

Process payments, maintain accurate records, and balance cash drawers

Resolve guest concerns professionally and promptly

Coordinate with housekeeping and maintenance to ensure room readiness

Maintain a clean and welcoming lobby/front desk, Market Place area

Stock marketplace

Follow hotel policies, safety procedures, and brand standards

Communicate clearly with guests, management and associates

Qualifications

High school diploma or equivalent

Previous hotel/front desk or customer service experience preferred but not required

Strong communication and interpersonal skills a MUST

Basic computer skills; familiarity with hotel management systems a plus

Ability to multitask and stay calm under pressure and work in a fast-paced environment

Reliable, punctual, and professional appearance

Ability to work flexible hours, including weekends and holidays

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations - demonstrate genuine care for customers and employees