Flyway Brewing – Host

The First Impression & The Lasting One

The Host is one of the most important roles in the guest experience. From the moment a guest enters until their final goodbye, the Host sets the tone for warmth, efficiency, and hospitality. A successful host is friendly, organized, calm under pressure, and solution-oriented—always finding a way to say yes.

Core Responsibilities

Greet and welcome each guest with a great attitude and positive body language

Answer phones with professionalism, friendliness, and attentiveness

Possess a working knowledge of:

Hours of operation

Menu offerings

Seating layout and options

Understand and use the OpenTable reservation system and waitlist features

Know seating parameters and communicate clearly what can and cannot be accommodated

Take initiative to create a smooth guest flow, even during peak times

Demonstrate good knowledge of the menu and basic allergen awareness

Use the POS system to:

Take to-go orders

Process cash and credit card transactions accurately

Assist in bussing and resetting tables when needed

Maintain cleanliness and organization of the host area and entryway (including windows and doors)

Execute opening and closing procedures as assigned

Complete other duties as assigned

What We’re Looking For (Host Prerequisites)

A hospitality-focused mindset

Friendly and confident interpersonal skills

Enthusiasm to grow and learn

Ability to thrive in a fast-paced, dynamic environment

Solid understanding of guest etiquette and service professionalism

Reliable transportation

Availability on weekends and holidays