****Job Title: Host/Hostess
Department: Outlets
FLSA Status: Non-Exempt (Hourly)
Position Pay: $19.00 per hour
Hours: This position would be flexible to work both AM and PM shifts to provide coverage as needed
Weekend coverage is needed consistently: If you are looking for weekends off, this is not the job for you
Reports to: General Manager
Location: Allegria Hotel – 80 West Broadway, Long Beach NY 11561
Summary:
Welcome every guest with a bright, beautiful smile and a friendly greeting
Determine the guests’ needs and offer kind or generous treatment
Seat guests immediately, if possible
Help guests feel welcome and comfortable
Remain seamlessly organized
Monitor the flow of business
Offer thoughtful farewells
Duties and Responsibilities include the following. Other duties may be assigned.
Guest Interactions
Open doors as guests enter the restaurant
Greet every guest with a bright, welcoming smile and a friendly welcome immediately as they enter the restaurant
Seat guests at tables immediately, if possible
Help guests feel welcome and comfortable
Complete Wait Sheets accurately
Complete Table Count Sheets accurately
Answer the telephone with a smile
Answer guest questions
Offer a thoughtful farewell as guests leave the restaurant
Use specified techniques to please unhappy guests
Open doors as guests exit the restaurant
Complete Restroom Checklist accurately
Process Orders
Bus and Re-set Tables
Assist servers by pre-bussing tables
Clean tables, chairs, booths, and table bases with sanitizing solution
Sweep or Bissell floors
Re-set tables with silverware, napkins, and condiments
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of order processing systems, word processing, spreadsheet, design, internet, and project management software.
Education/Experience:
High School Diploma or equivalent. Related experiences service guests.
Certificates and Licenses:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards
Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon
Able to read, write, and perform addition/subtraction calculations
Able to control and utilize fingers to write
Able to bend, handle, carry, lift, reach, wipe, climb, and stoop
Able to walk and stand for up to 8 hours