We are seeking a friendly and organized Host/Host to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your responsibilities will include managing reservations, greeting guests, and coordinating seating arrangements in a busy restaurant environment.

Duties

Greet guests warmly upon arrival and escort them to their tables.

Manage reservations and waitlists efficiently using the Aloha POS system or similar software.

Communicate effectively with guests regarding wait times and special requests.

Maintain cleanliness and organization of the host stand and dining area.

Assist in coordinating with the kitchen and serving staff to ensure smooth service flow.

Provide exceptional customer service by addressing guest inquiries and concerns promptly.

Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed.

Support other front-of-house staff during peak hours to enhance guest services.

Qualifications

Previous experience in a restaurant or hospitality environment is preferred but not required.

Strong customer service skills with the ability to communicate clearly and effectively.

Familiarity with POS systems, particularly Aloha POS, is a plus.

Excellent phone etiquette and interpersonal skills to engage with guests positively.

Ability to work in a fast-paced environment while maintaining attention to detail.

A team player who can collaborate effectively with colleagues across various departments.

Flexibility to work evenings, weekends, and holidays as needed.